Global Customer Solutions – Empowering Customers

We want to be the first choice for our customers every time. Therefore, we constantly strive to make our customers more successful – helping them grow and realize their business aspirations.

Our largest global customers always expect the best. They expect us to anticipate and solve complicated supply chain challenges with the highest of quality and commitment.

Invariably, these solutions also require dedicated and personal support all day, every day, at every location.

Which is why DHL set up Global Customer Solutions – a specialist organization that works in close partnership with the group’s top 100 customers worldwide.
Established in 2004, Global Customer Solutions serves customers in every region of the world. It also acts as the single point of contact along our customers’ entire supply chain – delivering anything from a letter to a 40-foot container.

Our customers are experts in key industry sectors including:

• Automotive
• Consumer Products and Services
• Engineering and Manufacturing
• Life Sciences and Healthcare
• Technology

And they expect DHL to understand their business, so they can focus on their core competencies.

Our top customers also need the flexibility to pick and choose from a wide range of supply chain options – such as express, air, ocean, freight and contract logistics.

DHL’s Global Customer Solutions team continuously customizes innovative solutions that meet its customers’ needs and move their business.

We listen closely to our customers and work with them to provide high quality solutions.

Our customers’ success is our success.

Our Automotive team serves global vehicle manufacturers and component suppliers active in all segments of the sector, from passenger cars to commercial vehicles, as well as agricultural and construction equipment. Whether it’s Inbound to Manufacturing or Aftermarket, we offer a full range of standardized and customized solutions.

Our customers in Consumer Products & Services sector are leaders in their respective industries, ranging from the world’s foremost footwear and apparel sportswear companies, to home furnishings, to Fast-Moving Consumer Goods (FMCG) retailers.

Our Engineering & Manufacturing customers are involved in some of the most challenging industrial sectors, including Heavy Engineering, Resource Extraction, Construction and Infrastructure. These customers require complex and robust supply chain solutions and have long relied on the Global Customer Solutions Engineering & Manufacturing experts to ensure their logistics and transportation needs are in good hands, so they can focus on their core business.

In the Life Sciences & Healthcare sector, we understand that lives may be at stake and are dedicated to ensuring that Life Sciences & Healthcare customers receive the highest quality, yet cost-effective solutions.

Our Technology customers are active in all the main industry segments, from Networking and Office equipment, to Consumer Electronics Hardware and Mobile Devices. We offer transport and logistics solutions tailored to the needs of the Technology industry, across the entire customer supply chain.

In DHL’s role as a global trade facilitator, Global Customer Solutions represents the voice of the customer. Read our customers’ success stories and find out how we address logistics and supply chain challenges.

Learn about exciting business opportunities and get a fresh perspective on industry best practices.

Go to the Global Customer Solutions website to read more.

Why is it important to integrate Third-Party Logistics (3PL) Services in your company’s logistics and supply chain management? Because 3PL providers play a key role in integration, sustainability and security of the global supply chain.

Please find the latest Press releases published by Global Customer Services below:

Our global customers look to DHL as the market leader in providing and facilitating innovative solutions. Listening to and engaging our customers is top priority. We understand their needs, and look for opportunities to create networking platforms to connect people across all industries.