DHL - Thought Leader in Logistics
Innovation Excellence is an important part of Solutions & Innovation that fosters the Innovation Capability of DHL. Three steps are necessary to reach this objective. The first one is to raise the awareness for the topic of innovation. Not just for the group but also for the logistics industry and our customers. This is why we host the DHL Innovation Day, an event to increase the understanding of our customers for the challenges of the future in all kinds of fields, but for logistics in particular. We also make logistics tangible with our Showroom. There we present the ideas, concepts and projects of DHL and Solutions & Innovation to sensitize our visitors for the topic. The next step is to develop new value for the group and our customers. This happens in tailored Innovation Workshops, in which best practice of innovation methods is used to understand the needs of our customers and to react to them in a sufficient way. The last step is to implement or adjust the services that are created by the Innovation Workshops into our daily business. This process is accompanied by us all along the way.
Here at DHL, we offer Innovation Workshops for our Business Units and customers. The objective of our workshops is to understand the needs of our customers, and to support our divisions in developing customer-focused solutions. In our Innovation Workshops we aim to listen carefully to our customers, and to identify their pain points and interests, thus increasing customer loyalty and further developing current business. The Innovation Workshops are based on different revolutionary innovation methodologies, such as Design Thinking and Blue Ocean, also successfully used by other companies in other industries. The main benefits of participating in workshops are, the gaining deeper insights into our customers’ needs and the wishes, and the chance to participate in a an agile session together with DHL, to design and prototype sustainable out of the box logistics solutions for these problems.
The Innovation Center is unique in the logistics industry. It was created as a platform for communication, where visitors can experience the innovation power of DHL and where innovation is made tangible. Here, we encourage the knowhow exchange between sciences, industry and engineering businesses with one common target: find trendsetting logistics solutions for a global application. Our aim is to realize the visions of tomorrow already today. Come and experience the world of logistics of tomorrow with us.