Our People

My DHL Experience

I joined DHL through the global AIESEC internship program as part of the process migration project team for DHL Asia Pacific HR Shared Services.

As a HR Shared Services Manager, I lead a team of experts providing Payroll, Employee Data Administration and HR contact centre services for DHL entities in the Asia Pacific region. This role is richly impacting as I get involved & work across different business lines locally and globally, as well as contribute at operational and strategic levels.

I have also gained a wealth of experience in Process Migration & Optimization, Employee Communication, Lean Six Sigma implementation, Team Management and Learning & Development. I will soon be moving in to a new role as part of a Lean Operations global initiative. This will involve implementation of productivity-related initiatives focussed on transforming our organization into a Lean Enterprise.

My proudest moment was when two employees from the team I managed received ‘Employee of the Quarter’ recognition, with one of them receiving the regional ‘Employee of the Year’ award.

My DHL Experience

My journey at DHL started in 1993 when I accepted a temporary admin job and soon after moved to DHL Express in Belgium as a Key Account Manager.

I later worked in the UK as Sector Manager and in Belgium as a Global Account Manager in Financial Services. In 2004, I moved to the first ever global logistics sales organization - DHL Global Customer Solutions - in the Life Sciences & Healthcare industry as Regional Customer Manager.

In my current role, I am responsible for managing a team, focussing on growing our Group & individual potential and how to face our daily challenges on commercial and operational level across all of DHL's Business Units.
Together with our global and regional colleagues, we translate the corporate Deutsche Post DHL and Life, Sciences & Healthcare industry strategy to our specific customers' needs and challenges. We work together with all DHL business units to align product development and commercial strategies.

DHL is the most international environment I could have wished to work in. While developing solutions for our customers in the Life Sciences & Healthcare industry, we assist them in keeping safe and sometimes even saving lives of patients.

My DHL Experience

After obtaining a degree in Civil Engineering, I left Brazil and headed to the UK to improve my English skills and experience living in another culture. After a year abroad, I applied and was selected for the trainee program at DHL in Brazil.

I currently work as part of the Business Controlling team, which is responsible for building up and analyzing monthly budgets and forecasts. We also provide support for the Commercial teams, as well as helping the management board in decision-making based on financial concepts.

Working at DHL means a lot of dedication and hard work. It also provides the opportunity to improve one’s knowledge and build long term partnerships.

My DHL Experience

I joined DHL as a courier in 1992. Currently, I oversee the dispatch of operations staff to ensure timely collection and deliveries, as well as manage performance & outbound processes. I also manage warehouse cleanliness & security and ensure that the company fleet portrays a positive image at all times.
In addition, I ensure that client queries and supply requests are attended to in a timely and courteous manner.

I have also undertaken a series of short courses in planning & management that have supported me in my professional and personal development.

Moving very important consignments in a professional & timely manner, to the satisfaction of our customers, makes me appreciate and value my time and contribution at DHL.

My DHL Experience

I joined DHL through the Apprentice Programme as a Driver Apprentice. As part of the programme, I have worked in three different warehouses and business sectors undertaking various tasks such as packaging, dispatch and forklift driving.

I am currently working in Health & Safety where I am responsible for updating all paperwork, notice boards & fire registers, as well as completing a weekly workplace inspection and ensuring that lost time sheets are completed correctly.
As part of my training within the programme, I will gain nationally recognised qualifications in warehousing and driving goods vehicles – as well as gain knowledge in other areas such as manual handling and employee rights & responsibilities.

I highly value my job and the opportunity it provides me to develop a strong career. I also appreciate the respect I receive from my colleagues every day while working at DHL.

My DHL Experience

I work as a Front-line Customer Service advisor. In addition to my core role, I have been actively engaged in several “Voice of the Customer” Surveys to help gauge and utilise customer feedback in order to improve our service levels on different fronts. I have also been involved in a First Choice (Deutsche Post DHL’s approach for continuous quality improvement) Initiative which has been implemented within our operations.

As a personal initiative - in order to help me learn, get a broader perspective of my function and to better serve our customers - I regularly visit different DHL facilities such as Operations and Sales.

At DHL, hard work, success and dedication do not go unrecognized. I was awarded the Customer Service Person of the Year as well as the Employee of the Year in 2008. This has been very inspiring and something that I hold very close to my heart.

My DHL Experience

I joined DHL IT Services as part of the IT Services Graduate Program after I graduated from the Czech Technical University in Prague.

As part of the Quality Control & Information Management team, I am responsible for managing changes to ITS Process (IT Services process model), supporting process governance and managing internal projects.

Additionally, I am actively engaged in First Choice activities (Deutsche Post DHL’s approach for process improvement), supporting program roll-out within IT Services and conducting Process improvement workshops & initiatives.

My DHL Experience

I started at DHL on a placement as a university student. I enjoyed the enriching opportunity and experience so much that I joined the Graduate Program after completing my studies.

Within the Graduate Program, I initially worked in the Automotive Sector. I gained interesting insights in operations processes and procedures, focussing on reducing costs and increasing the productivity of the operations. In my next placement, I worked in the Retail Sector as a Receiving Team Leader / Shift Manager and was involved in a storage management project.

I moved back to the Automotive Sector, managing projects focussed on monitoring and improving the performance of finance and operations. I have recently been offered a permanent position within this operation and I cannot wait to get started in this challenging and exciting role.

My DHL Experience

I joined DHL through the AIESEC global internship program as a Strategic Sourcing Analyst within Procurement. I was part of the team responsible for procuring cars, vans and trucks for DHL’s Ground Fleet in Europe.

As a Project Analyst in Service Parts Logistics, I am currently part of a project that aims to increase the efficiency of our costing and billing processes. I am tasked with redesigning and detailing these processes, as well as implementing, managing & tracking process changes.
I have received various trainings and certifications enhancing my existing skills and adding new ones. These help me perform well in my job role, as well as provide me with professional growth and depth. This is then complimented by the amiable and supportive attitudes of my colleagues.

My DHL Experience

After graduating from university, I had the opportunity to observe and understand HR processes within different companies and student organizations which helped me in deciding to develop my career in this field. After an initial internship experience as a HR Officer in the Philippines, I joined DHL through the AIESEC internship program as part of the HR Development team for DHL Express Europe.

I am responsible for coordinating e-learning activities for the region. These include coordinating & educating local e-learning administrators, creating communication campaigns and making e-learning modules available for employees. I also provide support to countries in the implementation of strategic HR Development programs, focussing on employee engagement and leadership development.

I am glad to have the opportunity to learn a lot about HR processes in such a large, global company. Thanks to my active engagement in several European projects, I continue to gain deep insight and stretch my competencies within this area.