Technical Services

Technology manufacturers expect every link in the supply chain to be capable of adding value to their product or process. This means that finished goods are customized just before they are shipped to the final address and returned goods are recovered and repaired, just after collection from the end-user.

Our Technical Services offering integrates pre-sales and aftermarket activities with core warehousing and distribution capabilities in order to optimize your supply chain, improve bottom line performance and enhance your end customer’s experience. Our services include:

Pre-Sales Technical Services: assembly, kitting, co-packing, configuration, customization, staging and deployment.
Aftermarket Technical Services: recovery, redeployment, repair, resale and recycling (5R’s).

Contact Our Technology Experts

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We will work with you to understand and define your objectives in each area, proposing a tailored, cost-effective way to seamlessly outsource both the process management and the practical work and skills.

Here is how integrating Technical Services with logistics adds value to your business:

Simplify operations with an end-to-end solution
Improve flexibility to respond to volume fluctuations and customer demand
Increase agility and speed to market
Reduce operational costs by up to 20%
Reduce your business risk by using one of our multi-client facilities or flexible temporary workforce
Improved return and repair avoidance
Minimize cost of managing returns
Create new revenue streams by maximizing the value of your end-of-life assets

DHL Pre-Sales Technical Services Flyer

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DHL Aftermarket Technical Services Flyer

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Our library of Technical Services case studies demonstrates how we work collaboratively alongside our customers and how our solutions deliver real value.

Our customer is a leading provider of IT products and services for the global marketplace, including hardware, software, networking and business solutions. DHL Supply Chain's national distribution centre in Japan ensures that our customer‘s prospective clients quickly receive their requested PCs for a trial period and can easily return them.

Innovative Pre-Sales and Aftermarket Technical Services Solution Helps Deliver a Great Customer Experience

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Following a successful 16–year relationship, DHL is now managing warehousing and value added services within Ricoh’s European Distribution Center (EDC) facility. This includes the supply of complex, Pre-Sales Technical Services for printers and multi-function devices before delivery.

Centralized Customization and Configuration Center Ensures Efficient European Fulfillment

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Our US-based customer operates worldwide, manufacturing a range of retail and e-commerce solutions. These include Automated Teller Machines (ATM), retail kiosks, retail self-checkout, airline check-in and hospitality point of sale (POS) systems, and imaging systems and software. Since 2005, DHL has provided key strategic support in Australia, supplying the technical staging operation for finished goods. 90% of the company’s machine installations throughout the country use our staging services.

Integrated Pre-Sales Technical Services Solution Increases Efficiency of ATM and POS Systems Installation

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A global technology leader which provides highly engineered power, data and signal connectivity solutions to customers across 150 countries started to work in partnership with DHL in the Czech Republic in 2009. Together they created a new distribution center for the customer’s automotive components, supplying over 10,000 electronic parts to leading OEM vehicle manufacturers.

Built-to-Order Solution Consolidates and Simplifies Kitting and Assembly Operations

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Our customer provides business and mission-critical products to both companies and governments. These include robust two-way radios for public safety, business and retail, and RFID and bar code scanners for checkout and inventory management, including a range of hand-held, cordless scanners. Since the collaboration DHL has delivered successful cost reduction to our customer’s two-way radios business through logistics and technical services.

Pre-Sales Technical Services Solution Increases Flexibility in the Supply Chain Across APAC

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Since 2008, DHL has provided finished goods warehousing for a leading imaging organization. Our customer distributes and supports the full range of consumer and business sector branded products in New Zealand. Following an internal review, DHL was awarded the contract to take over management of the company’s spare parts and used machine storage and to provide assembly and configuration of business photocopiers.

Integrated Pre-Sales Technical Services Solution Increases Productivity and Reduces Cost

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A U.S.-based international leader in educational technology and semi-conductor design was challenged to maintain consistently high service levels during the peak back-to-school season. Managing spikes in shipping volume was complex, because ramping up capacity required additional resources to load software and kit products prior to shipping. This led the technology leader to work exclusively with DHL to develop a more innovative and cost-effective solution.

Educational Tech Leader Lower Costs, Improves Service

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Our library of Technical Services case studies demonstrates how we work collaboratively alongside our customers and how our solutions deliver real value.

Plantronics designs, manufactures and distributes headsets for business and consumer applications, including a comprehensive Unified Communications portfolio. Widely recognized for sound quality, reliability and comfort, Plantronics' products help organizations improve their communications. DHL reverse logistics solution enables Plantronics to maintain their premium brand reputation.

Integrated Reverse Logistics and Technical Services Solution Ensures a Great Customer Experience

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When a leading provider of satellite based television services in Latin America, identified the need to improve its repair and service operation in order to take advantage of the huge growth in HD (High Definition) across the country, DHL was the natural choice. The resulting solution has ignificantly reduced unit repair costs, cut turnaround times and enabled the business to maintain rapid growth.

Innovative Integrated Repair and Logistics Service Cuts Costs and Enables Growth

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Our customer is a leading provider of mobile and broadband services. DHL created a truly integrated operational hub where we perform pre-sales activity. We have also extended our aftermarket technical services capability by providing returns screening, categorization of returned product, firmware reflashing, repackaging, warranty claim reconciliation, external repair vendor management, insurance claim screening and fulfillment.

From Simple Beginnings to Sophisticated Supply Chain

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The international telecoms company with a presence in three main geographies, Portugal, Brazil and Africa demanded flexibility from its logistics partner in order to meet fluctuations in its product sales. The customer was also looking to improve its return and repair service, after experiencing a backlog and long turnaround times for its commercial products, such as mobile phones, set top boxes, routers and satellite decoders.

Technical Services Telecom Operator Case Study

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