You can't achieve quality if you don't know what it truly means. So, we start by studying your service expectations, your business objectives, and your regulatory requirements, to put performance measurement at the heart of the process.
Our performance metrics provide DHL management with the tools and information necessary to understand every element of your organization’s performance.
As part of the management review process, scorecards and dashboards are reviewed, discussion is provoked, attention is drawn to the defects, and opportunities are identified for improvement initiatives.
Through Performance Measurement we:
- Engage operational teams in the review of daily process metrics
- Provide visibility to the processes in need of attention
- Understand the voice of the customer.