Frequently Asked Questions : FAQs
DHL EasyShip is a Windows-based shipment processing and management system especially designed for businesses or mailrooms with daily express shipping needs. You can find a selection of regular EasyShip queries here.
DHL EasyShip FAQ
If I'm using EasyShip as my shipment processing solution, can DHL offer me a training session for new employees?
Yes, all employees using the application will receive thorough training on all processes, including new ones. Refreshment sessions are also offered on request. In addition, a local eCom Helpdesk is available in every country for day-to-day support.
Can I use EasyShip in a multi-user environment?
Yes, installing EasyShip on a Local Area Network allows you to share address books and shipment logs with your colleagues.
Can I use the 'Transport Collect' payment option within EasyShip?
Yes, please contact your local eCom Helpdesk for the account number to be used for Transport Collect shipments (please note that the account number differs from country to country). Then, create a new Shipper (use 'Collect' as the shipper Code) and add the received account number. Whenever you have a collect shipment, please use this shipper address.
Can I use shipment data provided by my corporate system in the EasyShip application?
Yes, please choose the menu option 'Air Waybills/Import'. The required format is described in the 'Software Help' section of the application.
Does EasyShip support 'batch processing', i.e. allow me to create multiple shipments with one single preparation effort?
Yes, it does. Simply go to 'Air Waybills' menu and choose 'Mailing List'. Select the consignees, save the mailing list and go through the shipment preparation process only once.
When I perform a tariff check, does the result include VAT?
Rate enquiries can be set up both ways. Usually rate charges show the VAT. However, please confirm your individual configuration with your local eCom Helpdesk.
Are there various ways of tracking a shipment in EasyShip?
Tracking is possible via air waybill or shipper's reference.
Is there a maximum number of receivers that can be saved in the receivers list?
Receiver data storage depends on the system specifications. We do not currently encounter any limitation in this area, hence the maximum level is unlimited.
Can I create/edit reports according to my personal needs and views?
Yes, reporting in EasyShip is fully configurable. There is a great variety of reports already delivered with the system. However, it is possible to create a new report or edit an existing report based on individual customer requirements
If there is a problem with the printer in the middle of printing a Shipping document, is it possible to reprint?
Yes, it is. Go to the menu 'Airbills' and choose 'List'. Find the shipment, mark it on the list, click 'Enter' and choose 'Copy'. A copy of the chosen shipment will appear on screen, ready for you to print as usual.
Note: please always remember to remove the original shipment details. Return to the 'Airbills' menu, choose 'List', hit 'Enter' and choose 'Delete'.
Note: please always remember to remove the original shipment details. Return to the 'Airbills' menu, choose 'List', hit 'Enter' and choose 'Delete'.
Is it possible to prepare Proforma and Commercial invoices on the system?
Yes, it is. You are offered the option to do all necessary customs paperwork during shipment preparation.
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