DHL-Sinotrans' Customer Service Centre has won the China's Best Call Center 2005 Award at the prestigious International Contact Centre & CRM Expo China 2005. The award was presented to DHL-Sinotrans in recognition of its ability to optimize the customer relationship management (CRM) system and provide the best customer services.

In addition to the award, two DHL-Sinotrans employees received individual honors - the China's Best Call Centre Manager 2005 and China's Best Call Centre Customer Service Representative Awards.

International Contact Centre & CRM Expo China 2005, the largest gathering of call center and customer management professionals in Asia-Pacific in the year, brings together authoritative leaders and professionals from financial, telecommunications, manufacturing and consumer sectors in Asia and beyond.

These accolades followed another major customer service award - Best CRM Practice in China 2004 - which DHL-Sinotrans won. That annual award was organized by GreaterChinaCRM, a CRM authority in the Greater China region, and it used 17 internationally-recognized metrics in the judging process. DHL-Sinotrans' customer service won unanimous recognition from members of the judging panel.

Wu Dongming, Managing Director of DHL-Sinotrans, said, "We are very proud to win these awards, which are widely recognized in the industry and acknowledge our excellent performance in CRM. Our 800-810-8000 Customer Service Centre has successfully integrated services, information and sales functions. We have always considered CRM an indispensable element that contributes to business success. Our leading CRM solutions and thorough understanding of customers' needs are the critical factors in executing the best CRM solutions and gaining high customer confidence."

DHL-Sinotrans has steadily increased its technology investment in improving customer service capabilities through innovative value-added solutions. DHL-Sinotrans also maintains an edge in its system implementation, applications and management. By leveraging its extensive IT resources and technology, DHL's innovative express service solutions, such as DHL EasyShip, DHL e-Track, DHL Web Shipping, DHL SMS Tracking, allow customers to effectively improve their business efficiency.

In an effort to strengthen its leadership in the China market, DHL-Sinotrans has over the past few years invested USD200 million to upgrade its infrastructure, technology and service networks, which involve the construction of new service and operation centres, increasing load capacity on new air routes, as well as restructuring and renovation of existing facilities. By the end of 2004, the number of DHL-Sinotrans branches has grown to 56 nationwide. As DHL-Sinotrans grows in size and business volume, and as its service quality improves, the company will continue to lead China's international air express and logistics industry.