Service Options

The service options listed below are intended as an overview or distillation of what DHL offers from country to country. For more detail on local variations, please contact your local Customer Service Centre for assistance.

DHL offers a range of special collection and delivery options including:

• Outside normal business hours
• Weekend and holiday service
• Remote areas service
• Special vehicles for heavy or bulky shipments

An extensive selection of information services are available for individual or complete shipment management:

• Proactive delivery notification via various channels such as e-mail, SMS, fax and phone
• On-line tracking or advanced tracking and reporting tools to monitor your shipments

DHL offers a range of non-standard import and export clearance and handling services. This is particularly useful when sending high-value or multi-content shipments that require special paperwork or handling.

For express shipments, DHL is certified in certain classes of Dangerous Goods in accordance with IATA regulations.
Read more about Dangerous Goods

DHL offers flexible billing and payment options for transport charges, duties and taxes. This flexibility gives you the freedom to bill the sender, receiver or a 3rd Party.

On top of the standard DHL liability, we provide insurance services that offer our customers financial protection against all risks of physical loss or damage from any external cause.

DHL-Sinotrans has established relationship with insurer, which allows you to purchase Shippers Interest Insurance (SII). SII will offer you protection for your shipments from door to door with effect from Aril 1st ,2004. This service covers against physical loss or damage that could occur due to external causes during transportation. It applies to the direct replacement or repair cost of the shipments transported and transportation charges are automatically insured with your shipment.

Premium

An attractive premium rate 1% of insured value with a minimum premium RMB 80 for international shipments and 0.5% of insured value with a minimum premium RMB 40 for domestic shipments is charged together with the shipment charge and will appear on the same invoice.

Covered Products

Shipper's Interest Insurance covers all types of shipments which can be sent using DHL air waybill, including:

• Worldwide Document Express
• Worldwide Parcel Express
• Jumbo Box and Jumbo Junior
• Import Express
• Time Definite Delivery
• Domestic Parcel Express
• Domestic Freight Express

Benefit

Contracting insurance through DHL-Sinotrans means choosing complete financial protection for your shipment.

A global service saves you the additional task of insuring a shipment. It's easy, it's practical, it's secure&you can rest at ease!

Arranging Insurance

To insure your shipment, request the service at the same time as your booking.

Tick the "Shipment Insurance" box on your DHL air waybill and enter the insured value in RMB. Please remember to provide this information since it is essential for arranging the insurance.

Insured Value

Documents: costs to reconstruct, reproduce, reissue, re-type or re-print a document, which includes the costs of the materials (e.g. paper) plus reasonable labor costs.
Goods: the lesser of the actual cash value or replacement cost of the item.
Repair: actual cash value ( or replacement cost ) less repair cost.
Commodities Not Acceptable for SII Cover

Animals (including insects, pupae, worms, fish, hatching eggs, birds)
Bullion
Counterfeit or pirated goods or material
Currency
Negotiable instruments
Dangerous goods, hazardous of combustible materials (as defined in IATA regulations) including asbestos
Drugs/Narcotics (illegal)
Firearms, parts thereof and ammunition
Human remains (including ashes)
Pornography
Any item(s), the carriage of which is prohibited by any law, regulation or statute of any
federal, state or local government to or through which the shipment may be carried.
Special Commodities Acceptable for SII Cover with Conditions

Alcoholic beverages (e.g. beer, wine, spirits)
Animal products, plant products and plants (e.g. animal skins, cotton, seeds, tea, tobacco)
Antiques of fine art or works of art
Collectible and/or irreplaceable items (any item worth more than its original purchase price or that is not commonly available)
Drugs and pharmaceutical product
Fur(s)/lvory/Endangered animal products
Industrial diamonds/Carbons
Medical samples (e.g. diagnostic speciment, blood, urine, bodily fluids, tissue samples)
Perishable items (e.g. flowers, dry ice, foodstuffs, items requiring temperature control or speciail handling, plants)
Precious metals and stones (including jewellery)
Watches, costume jewellery
Note: Watches, costume jewellery-value of each watch/costume jeweilery is up to USD100. The maximum total value per consignment must be less than USD25,000.Insufficient packaging may cause rejection of claims.

DHL offers three types of packaging solutions:

• Free of charge Standard Packaging that consists of DHL flyers, bags and document envelopes
• Special Packaging that consists of premium quality DHL cartons and boxes, meeting shipping requirements for many different products
• Temperature Controlled Packaging and Diagnostic Specimen Shippers, designed for specialist shipping requirements

For more information or to check local availability of any value-added services, please contact your local customer service department.