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Fraudulent Use of the DHL Brand |
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Numerous attempts have been made to defraud Internet shoppers by the unauthorised use of the DHL name and brand, via e-mail communications and graphics which appear, on the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the Internet, where payment may be requested by money transfer - for goods in transport, before the goods will be delivered.
Please be advised that DHL does not request payment in this manner. In general, DHL collects money due for official DHL related shipping expenses only.
Advice:
If you receive a request to transfer money for goods which DHL allegedly currently has in transport, via an e-mail as described, or should there be any doubt as to the authenticity of any DHL communication, please report it to DHL by contacting:  DHL Customer Service via e-mail from the global DHL web site, www.dhl.com, or phone Customer Service at the telephone number published on the DHL web site for your country (country web site addresses available through www.dhl.com).
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs or chargers which are improperly incurred as a result of fraudulent activity.
E-Mail Contact instructions
You can contact us by e-mail now using the DHL on-line contact form.
Please ensure that you:
- Provide all personal details in section 1 (e.g. your name, location and e-mail address)
- Tick 'Other' as your 'Type of Comment' in Section 2
You can then add your questions or issues in the box provided.
By following the above instructions, we can ensure that your comments are answered by a local DHL expert as quickly and efficiently as possible.
Country Web Site Integrity
If you are in any doubt as to the integrity of a DHL country web site, please access using 'Select your Location' to the right of this page.
Thank you
DHL Security Management
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