DHL can turn your PC into a more powerful and user-friendly tool. DHL Connect speeds up shipment processing with simple-to-use forms and on-line features. You can find a selection of regular DHL Connect queries here.
DHL Connect FAQ
How much does DHL Connect cost?
Just download the software at no charge and see how easy international air express shipping can be.
Which benefits does DHL Connect offer me?
DHL Connect allows you to enjoy the benefits of shipping directly from your desktop PC. With DHL Connect you can:
Prepare air waybills and customs paperwork where required
Book collections with the click of a button
Send confirmation messages via e-mail to your recipients
Track shipments by date, shipment reference or air waybill number
Maintain a personal address book for frequently used addresses
Generate and print reports on your current and historical shipments
Order supplies
DHL Connect is simple to personalise with multi-currency support and improved address book maintenance features. Installation is quick and easy thanks to the automatic proxy configuration with Internet Explorer 4.0 and above.
What do I need to use DHL Connect?
A DHL account number, a PC capable of running the software (see below), Internet access and the DHL Connect software.
What is the minimum configuration needed for DHL Connect?
486DX2/66 PC (or better) running Windows 95, Windows 98, Windows 2000, XP or Windows NT v4.0
16 MB RAM (20 MB for NT)
14 MB of free disk space
A minimum of 14.4K modem
256 color display, small font setting
Laser printer
A Web browser, required to consult the online tutorial for DHL Connect and to process your shipments
How do I order a copy of the DHL Connect software?
The DHL Connect software is available on CD-ROM or downloadable from the DHL web site. To order a copy of the CD-ROM, contact your local customer service department.
Can I prevent unauthorised access to the software?
Yes. You can protect it with a password.
I've loaded DHL Connect but can't access it via my modem connection - what do I do?
Step One: First check the modem connection. Step Two: Try to access other Internet sites. If yes, contact your local customer service department and they will direct you to the right person. If no, contact your Internet Service Provider (ISP) or your in-house IT help desk.
Who do I contact with questions about the DHL Connect software?
You'll need to speak with one of our DHL Connect specialists. Contact your local customer service department and they will direct you to the appropriate team.
Who do I contact with questions about shipments and pick-up requests that I've made via DHL Connect?
You'll need to speak to a Customer Service Agent. Please have the air waybill number at hand so that we can serve you as quickly and efficiently as possible.
