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Frequently Asked Questions : FAQs
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Once your shipment is in transit, we track its progress and record each checkpoint in our databases. You can find a selection of regular Tracking queries here.
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I do not have my air waybill number, is it possible to track my shipment? |
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While we strongly advise you to make a record of your air waybill number, it is possible to track your shipment without it under certain conditions. If you have the shipper's reference number, you can use our  on-line SREF Tracking service, otherwise please contact customer service. |
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When I track a DHL shipment, I receive an invalid air waybill error message - why? |
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For Europack and Europremium shipments, please choose Euro Express Identcode from the drop down list to track international European shipments. For DHL Global Forwarding shipments, please choose DHL Global Forwarding Identifier from the drop down list. If you are unsure of the shipment type, your local customer service department will be pleased to help. |
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How many shipments can I track at one time? |
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When I track my international DHL Express shipments, I sometimes get information for a shipment that does not appear to be going to the intended destination - why is this? |
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For operational reasons, DHL periodically recycles shipment air waybill numbers. Very occasionally this can result in information being in our systems at the same time for two shipments travelling under the same air waybill number. DHL is working hard to eliminate these occurrences but, in the meantime, please accept our assurance that while the information may be confusing, your physical shipment will be receiving the same careful attention as all the others in our Network, and will still be heading to the correct destination. |
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I have tracked a shipment and the response is telling me to 'contact DHL' - why is this? |
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Usually, this is for routine reasons. The address may have been incorrect and we require clarification or it may not be possible to track your shipment without extra information. In these circumstances, a telephone call to your local customer services department will usually resolve the matter very quickly. |
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© 2008 |
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