At DHL we are serious about delivering effective supply chain solutions and are personally committed to fulfilling our customers' promises whether from store, phone and/or internet-based retailing.
We offer a delivery and installation service that covers business equipment as well as home delivery direct to consumers. We will even supply equipment and materials to field engineers, along with taking responsibility for the management of returns and repairs. For example, with the delivery and installation of electronic equipment we will include configuration, on-site commissioning, user training, equipment return, asset recovery and even disposition.
Our view of the aftermarket for logistics is that it is the end to end management of service and replacement of all parts. For DHL this encompasses the international, regional and domestic collection and distribution of parts, the management of distribution centres and the provision of inventory services to balance investment and service targets across the entire supply chain.
