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Network Integration
DHL integrates customers' supply chains into its global network, providing cost-effective surface and air transport solutions and shared-user warehousing facilities.  more
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Implementation and Project Management
The capability to successfully lead, manage and deliver projects or new customer solutions to required specifications - on time and on budget - is a core competence at DHL. Our proprietary global project management process, DePICT ®, is deployed by skilled and experienced project professionals to ensure effective management of change. The approach combines all project stakeholders into one cohesive team, with a clear ownership and accountability structure.
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Implementation of new projects is divided into five main stages - defining, planning, implementing, controlling and transitioning - and covers business processes, engineering, real estate, IT and systems, migration, HR, finance and legal. All projects start with a definition of aims, plus target setting and a detailed description of the deliverables.
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Quality, Environment, Health & Safety (QEHS)
At DHL we take quality, environmental and health & safety principles into account in our business decisions and operations. We apply the highest ethical standards, and train and motivate our employees to behave in a responsible manner - to live up to their promises, to deliver on time, and to avoid risks to health, safety and the environment.
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DHL's corporate QEHS has five core values:
- customer satisfaction: providing our customers and their customers with excellent, high value logistics solutions
- employee motivation: building on the know-how of our multi-cultural teams and stimulating individual potential
- operational excellence: continuous improvement of processes and services to fulfil or exceed expectations
- corporate citizenship: acting as a responsible corporate citizen wherever we operate
- shareholder reward: developing a sustainable business that provides increasing shareholder value.
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Our management systems are certified to the international standard for quality management – ISO 9000.
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Process and Performance Management
Process and performance management are essential elements of every modern supply chain. We take a structured approach to process improvement, IT enhancement, customer implementations, training and employee engagement - with the objective of continuously improving performance, increasing customer satisfaction and generating efficiencies.
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DHL adopts the DMAIC method for team-based process improvement that sits at the heart of Six Sigma. Many of our global customers have their own longstanding process improvement programs – including Six Sigma. This helps us to speak their language and means we can readily align our processes with theirs. The methodology comprises five steps:
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- defining opportunities: establishing goals and ensuring they are consistent with customer requirements
- measuring performance: collecting data on the current process for future comparison – using key performance indicators (KPIs)
- analysing opportunities: assessing performance to determine ways to improve or optimise the process
- improving performance: implementing the improvements
- controlling performance: setting up pilots to establish process capability, then transitioning and monitoring.
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