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CONTACT US

Do you have an inquiry about your DHL eCommerce Solutions or DHL Parcel shipment? Our Customer Service team is happy to help!

Opening hours:
Monday - Friday 8 am - 6 pm (UTC +1) Summer
8 am - 6 pm (UTC) Winter
Saturday closed
Sunday closed
Please note that Customer Service will be closed on 25th of December and 1st of January.

Call Us

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Customer Service Number (English and French speaking only):
+49 228 92 95 95 95
Costs for an international call will be incurred.

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Our Services For Consumers

Tracking

Are you expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel?

Track Your Shipment

FAQs

Do you have a question regarding tracking or delivery?

Find Answersto Frequently Asked Questions