Quick Answers to Common Tracking Questions

• The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?

  Destinations shown on DHL Express tracking results are based on the location of the Service Station  providing that pickup or delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).

• How do I learn who signed for my shipment?

  By verifying your identity on our Proof of Delivery  site you can find further recipient details, including who signed for your shipment.

• Can I get a picture of the shipment delivery?

  Proof of delivery just got better! Now with a photo of where the shipment is placed when the courier delivers it. The image is available in On Demand Delivery, accessible for shippers and receivers.

• My shipment has multiple pieces, and I would like to know the details of each. How can I get this visibility?

  In the tracking section above, you get the shipment status by piece by clicking on the Detailed Tracking Results link.