Along with a transport label, shipments may also need other documents such as a customs invoice or destination specific documents to accompany the shipment. A transport label contains all the information DHL needs to know to keep your package moving through the network to its ultimate destination.

Additional details can be found on the following link: https://mydhl.express.dhl/au/en/help-and-support/shipping-advice/what-documents-do-i-need.html#/shipping_labels

You can locate the closest drop off location by accessing the following link and entering your zip code: https://mydhl.express.dhl/au/en/locator.html

The calculation of duties depends, in most countries, on the assessable value of a dutiable shipment. For the purpose of this calculation, dutiable goods are given a classification code that is known as the Harmonized System code, which determines the applicable duty rate.  This system is a multipurpose international product nomenclature developed by the World Customs Organization and continues to evolve.

• All types of shipments (including gifts, samples and goods for repair) go through an import clearance process as determined by custom’s regulations in the destination country. The shipment is cleared through customs based on the type of goods, origin country, the value and quantity.
• Dutiable shipments are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
• To complete your delivery please pay required import duties and taxes with OnDemand Delivery.

Good quality packaging is critical to protecting your shipment during transportation. DHL provides our account holder customers a range of packaging supplies that are tried and tested.

You can order supplies online through the following link by simply entering your account number: https://mydhl.express.dhl/au/en/ship/order-supplies.html

This means your shipment has not been physically handed over to or picked up by DHL. We recommend contacting the seller to verify the tracking information is correct.

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect, and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.