DHL eCommerce FAQ's

• What is a tracking number/ID?

  A tracking number or ID is a combination of numbers and letters that uniquely identifies your shipment. The ID length varies from 10 to 39 characters.

• Where can I find my tracking number/ID?

  Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment notification often contains the tracking number or ID.

  If not, please contact your shipper or online shop.

• When will my eCommerce tracking information appear?

  You should see tracking events 24-48 hours after your package has been processed at our facility.

• Why is my eCommerce tracking number/ID not working?

  If your tracking ID does not work, please contact your shipper or online shop. Shipments sent using a regular postal parcel service cannot be tracked.

• Can I track multiple shipments with a single request?

  Yes, you can fill up to 10 different tracking numbers into the tracking box at the same time. Please make sure to list them separated by comma, like this: 1234567, 2345678, 3456789.