Navigation and Content

Dear User,

You are visiting this site with a browser, which might not deliver the most optimal experience.

You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome.

Continue with IE
You are in  Belarus
Stay on this site
or Select a different location
View Alerts that may impact DHL services View Alerts that may impact DHL services

CONTACT US

Do you have an inquiry about DHL eCommerce products and services?
Our customer service team will be happy to help.

Please consider that we can only offer support in case you receive a shipment from one of the above organizations or if you are a business customer planning to send frequent international shipments. Private customers can send their international shipments via the local post office.

Please call us if you need immediate assistance.

Customer Service Number

+49 228 92 95 95 95

Opening Times

Monday - Friday: 8 am - 6 pm

Saturday: Closed

Sunday: Closed

Please note that General Customer Service will be closed on public holidays.

Contact DHL eCommerce

Do you have an inquiry about DHL eCommerce products and services? Our customer service team will be happy to help:

All fields marked with an asterisk (*) are mandatory.

Please input your data

Please verify the field

Please enter a valid first name

Please enter a valid last name

Please enter your email address and ensure you use the correct format eg example@dhl.com

Please enter your telephone number including country code.

Please select your country/region

Please verify the field

What is the nature of your inquiry?

Please describe your inquiry

If you would like to learn more about how DHL uses your personal data, please read our privacy statement.

Forms Summary

Our Services For Consumers

Tracking

Are you expecting a shipment sent with DHL eCommerce?

Track Your Shipment

FAQs

Do you have a question regarding tracking or delivery?

Find Answers