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Do you have an inquiry about DHL eCommerce or DHL Parcel products and services?
Our customer service team will be happy to help.

Please consider that we can only offer support in case you receive a shipment from one of the above organizations or if you are a business customer planning to send frequent international shipments. Private customers can send their international shipments via the local post office.

Please call us if you need immediate assistance.

Customer Service Number

+49 228 92 95 95 95

Opening Times

Monday - Friday: 8 am - 6 pm

Saturday: Closed

Sunday: Closed

Please note that General Customer Service will be closed on public holidays.

Contact DHL Parcel

Do you have an inquiry about DHL Parcel products and services? Our customer service team will be happy to help:

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Our Services For Consumers


Are you expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel?


Do you have a question regarding tracking or delivery?