DHL eCOMMERCE CLAIM LOGIN

Please note all claims are to be submitted by the shipper of the package. If you are the receiver please contact usundefined

All claims must be filed no later than 90 calendar days from the date of shipment.

  • Loss - Must be filed after 21 days from the date of shipment for domestic and 30 days for international and APO/FPO shipments
  • Damage – Can be filed immediately

The claim process takes 7-10 business days following receipt of properly completed claim forms.