Navigation and Content
You are in  People's Republic China
or Select a different country

Contact DHL eCommerce Solutions About a Shipment


Do you have an inquiry about a shipment sent using DHL eCommerce Solutions or DHL Parcel?

If you need immediate assistance, please contact one of our agents: 

+86 400-8423550 (North) 

+86 400-8423551 (South)

Business Hours: Monday - Friday, 8 am to 9 pm 

Please note that Customer Service will be closed on the weekends and on public holidays.

Your contact information

Please verify the field

Please enter your first name

Please enter your last name.

Please enter your email address.

Please enter your telephone number.

Please select your country/region.

Please verify the field

Please select the reason for your inquiry

Please describe your question or problem as specifically as possible

If you would like to learn more about how DHL uses your personal data, please read our privacy notice.