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DHL STARTER'S HUB

GET CONNECTED TO THE WORLD
WITH A DHL BUSINESS ACCOUNT

1. Shipping for the First Time

Register now to start using MyDHL+.

You'll have access to our easy-to-use, free online shipping and tracking services - all customized to your preferences on MyDHL.

Click ‘Ship’ then ‘Create a Shipment’ on the top menu bar. Alternatively, you can use the dashboard to quick start the shipment creation process.

Go through the steps to enter and complete your shipment details.

You can quickly switch between exports and imports anywhere in the world by simply clicking the ‘Switch’ button in the middle of ‘Create Shipment’.

Complete the details of where you want the parcel collected from and delivered to.

You will receive handy hints and information to help you complete the sections.

Export & Import

As you go through the steps of shipment creation, you will come across a ‘Do you need a return label?’ prompt before your waybill is generated.

If you require a return label select ‘Yes – Create Label’ and follow the on-screen instructions.

create a return label

Go to ‘My Shipment Settings’ on the top menu bar to set your shipping defaults, so you don’t need to input all your details again every time you place an order.

saved & default settings

A well-packed shipment helps ensure its pristine condition throughout delivery. You can use your own packaging or order packaging supplies from DHL.

Order Supplies

The air waybill or AWB contains all information necessary for the transportation of your shipment. It is generated at the end of your shipment creation on MyDHL+.

Your shipment will be identified by a unique 10-digit code known as your AWB number that acts as the reference for your shipment.

Inserting complete and accurate details during shipment creation helps to ensure that your AWB reflects and tally with your actual shipment.

The shipping invoice is used as a supporting document for what you declare on your AWB.

You can create an invoice as you create your shipment on MyDHL+. It is only required for parcel shipments (not document shipments).

Your invoice is used to clear customs, so it must be accurate and corresponds with the contents of your shipment and your AWB.

Click the button below for more instructions on fully utilising the shipment functions on MyDHL+.

MyDHL+ MyDHL+ Guide

2. Accessing Your Invoices for the First Time

Register on MyBill with your DHL Account Number

Navigate mybill

See an overview of all your invoices on the dashboard.

You can also download your invoices.

single invoice

Pay a single invoice or multiple invoices by selecting them and clicking the green ‘Pay’ button.

download statement

Download your account statement by selecting the relevant account with the ‘Statement of Account’ search bar.

Get a cost and time estimate

Get a cost and time estimate with the ‘Tariff Enquiry’ tab on your dashboard.
It offers a simulation of shipment details such as transit times and pricing information.

3. Paying Your Customs Duties in Advance

The Advance Duty Collection or ADC portal calculates your customs-related charges and lets you pay them online before your shipment arrives.

We notify you via text messages or email for any payment that has become payable, with secure links to pay online via desktop or your smart devices.

Talk to your account manager to activate the ADC feature for your account.