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Help and Support

Help and Support

Advice for MyDHL+, packing, documentation customs clearance, and our official contact details.


Watch our step-by-step video guides and other informational videos.


Frequently asked questions (FAQs) from shipping, billing, customs, duties & taxes to e-commerce.

General Frequently Asked Questions

DHL Express does not serve the following countries:
  • Ascension
  • Bovet Island
  • Indian Ocean Territory
  • French Southern Territories
  • Heard & Mcdonald Islands
  • Pitcairn
  • Saint Pierre & Miquelon
  • Tajikistan
  • Tristan Da Cunha
  • US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)
  • Western Sahara

Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by the shipper with a recipient's name.

Volumetric weight measures the dimensions of your shipment to derive a weight. DHL Express will compare this and the actual weight of your shipment and select the higher of the two to use as the final weight calculation.

You can visit your nearest DHL Express Service Point here.

Your contact information will only be used to connect you to the right DHL personnel. Your data is always kept private and is not shared for third-party use.

About E-Commerce Business

Preferential rates

Get more useful shipping advice on how you can send and receive shipments from around the world.