Optional services

DHL optional services

DHL international shipping services are complemented with a range of optional services that offer even more flexibility to address specific customer needs – from non-standard deliveries and billing options to climate-neutral shipping:

• Alternative Address – Request delivery to an address other than the one specified on the original waybill, but within the same country and using the same waybill
• Change of Billing – reassignment of transportation charges to a billing account number different from the one originally specified on the waybill
• Duties and Taxes Paid (DTP) – Invoice duties and taxes to the shipper, or an entity in a country other than the destination
• GOGREEN Carbon Estimate Report – Receive a one-time, high-level estimate of CO2e footprint emissions based on current shipping profile
• Monthly Service Charge – If regular DHL Express pick-up service is needed, a monthly service charge will apply
• Non-Standard Pick-Up – Non-standard pick-up requests managed via customer service, the web or shipping system
• Neutral Delivery − Delivery of non-document shipments, without any value information being shared, while the importer of record at the destination (who is not the receiver) is billed for the duties and taxes
• Saturday Delivery – Receive delivery of international shipments to selected postal code areas in countries where Saturdays are not normal business days
• Shipment Preparation – Preparation of the physical shipment and of any non-customs related transportation documentation, on behalf of the shipper or account holder (e.g., waybill preparation services)
• Shipment Value Protection – Upon request as indicated on the waybill, DHL Express will provide value protection coverage

To learn more about our Optional Services, please download the DHL Express Service and Rate Guide.

Please note: not all optional services are available with every shipment or in every country. Optional services are also subject to additional charge.