Please enter your 10-digit consignment number.
For DHL Freight Euroconnect ABC-EC-1234567 / ABC-EC-1234567890
For DHL Freight Eurapid ABC-ER-1234567 / ABC-ER-1234567890
Enter number of damaged packages
Note! Number of damaged items cannot exceed number of total items on consignment.
If your claim refers to more items from a pallet, please describe further in the field “Description of damage and goods” below.
Enter gross weight (including wrapping) without decimals.
Enter commodity that closest describes the damaged/missing goods.
E.g. Tire = Tools, Refrigerator = White goods, Window = Building materials.
Enter the product that is damaged/missing. If your claim refers to more than one product, please describe further in the field “Description of damage and goods” below.
Visible damage
Visible damage on wrapping or on goods at delivery.
Hidden damage
No visible damage on wrapping or on goods at delivery. Damage was detected when unwrapping. Damage should be claimed latest seven (7) calendar days from delivery date.
Please describe damage as detailed as possible.
Total damage / Goods unusable
Goods cannot be used or be repaided.
Repair possible
The damage can be repaired.
Price reduction
Product can be retained for a compensation.
Attach commercial invoice, receipt or other document to prove the value of the goods. Other document could e.g. be a bank transaction receipt or similar. Maximum 5 files and 10 MB in total. In case you have more or larger documents, you can send these via email to dhlfreightclaims.dk@dhl.com with reference to your company name and the date of damage.
Note: In order to upload multiple files, please use and hold the Ctrl key while selecting all the relevant files in one go.
Attach pictures of the entire goods and detailed picture of the damage, including inner- and outer wrapping. Maximum 5 files and 10 MB in total. In case you have more or larger pictures, you can send these via email to dhlfreightclaims.dk@dhl.com with reference to your company name and the date of damage.
Note: In order to upload multiple files, please use and hold the Ctrl key while selecting all the relevant files in one go.