CLAIM FOR DAMAGED / MISSING GOODS

Booking No.*

Please fill in booking number

^{Please enter your 10-digit consignment number.
For DHL Freight Euroconnect ABC-EC-1234567 / ABC-EC-1234567890
For DHL Freight Eurapid ABC-ER-1234567 / ABC-ER-1234567890}

Date of the damage*

Please fill in date of the damage.

Are you reporting this claim as*

Company

Please state if you are reporting this claim as a company or as a private person.

Private person

Please state if you are reporting this claim as a company or as a private person.

Please state if you are a consignee, consignor, freight payer or other.

Company Name

Please fill in the your company name.

Name of contact person*

Please fill in the name of contact person

Phone No.*

Please fill in your telephone number.

Email*

Please fill in your email

Your own reference no. (if applicable)

Please add your own reference no. (if applicable).

Number of damaged/missing units*

Please fill in the number of damaged/missing items.

^{Enter number of damaged packages
Note! Number of damaged items cannot exceed number of total items on consignment.
If your claim refers to more items from a pallet, please describe further in the field “Description of damage and goods” below.}

Gross weight (kg) of damaged goods*

Please fill in the gross weight of damaged/missing goods.

^{Enter gross weight (including wrapping) without decimals.}

Please state which commodity group your damaged/missing goods comes under.

^{Enter commodity that closest describes the damaged/missing goods.
E.g. Tire = Tools, Refrigerator = White goods, Window = Building materials.}

Damaged/lost product (goods contents)*

Please state which of your products were lost/damaged.

^{Enter the product that is damaged/missing. If your claim refers to more than one product, please describe further in the field “Description of damage and goods” below.}

Please select yes, no or not relevant.

^{Visible damage
Visible damage on wrapping or on goods at delivery.}

^{Hidden damage
No visible damage on wrapping or on goods at delivery. Damage was detected when unwrapping. Damage should be claimed latest seven (7) calendar days from delivery date.}

Please select the outer wrapping your goods arrived in.

Other - description of outer wrapping

If you selected "Other" – please describe the outer wrapping in your own words.

Please select which inner wrapping your goods came with.

Other - description of inner wrapping

If you selected "Other" – please describe the inner wrapping in your own words.

Description of the goods and the damage/loss*

Please describe the goods and the damage or loss.

^{Please describe damage as detailed as possible.}

The replacement value of the damaged/lost goods*

Please state the replacement value of the goods – i.e. what will it cost to replace the damaged/lost items?

Estimated value of the claim in DKK*

Please state the value of the claim in DKK.

Please select the extent of the damage to your goods.

^{Total damage / Goods unusable
Goods cannot be used or be repaided.}

^{Repair possible
The damage can be repaired.}

^{Price reduction
Product can be retained for a compensation.}

Please state whether you have attached commercial invoice.

Upload

Please upload commercial invoice.

^{Attach commercial invoice, receipt or other document to prove the value of the goods. Other document could e.g. be a bank transaction receipt or similar. Maximum 5 files and 10 MB in total. In case you have more or larger documents, you can send these via email to dhlfreightclaims.dk@dhl.com with reference to your company name and the date of damage.}

^{Note: In order to upload multiple files, please use and hold the Ctrl key while selecting all the relevant files in one go.}

Please state if you attached any photo documentation of the goods and the packaging (if available)?

Upload

Please upload pictures or other documents.

_{Attach pictures of the entire goods and detailed picture of the damage, including inner- and outer wrapping. Maximum 5 files and 10 MB in total. In case you have more or larger pictures, you can send these via email to dhlfreightclaims.dk@dhl.com with reference to your company name and the date of damage.}

_{Note: In order to upload multiple files, please use and hold the Ctrl key while selecting all the relevant files in one go.}

Please choose if your goods are insured or not.

Dear User,

Track Your Shipment

CLAIM FOR DAMAGED / MISSING GOODS