CLAIM FOR DAMAGED / MISSING GOODS

^{Please enter your 10-digit consignment number.
For DHL Freight Euroconnect ABC-EC-1234567 / ABC-EC-1234567890
For DHL Freight Eurapid ABC-ER-1234567 / ABC-ER-1234567890}

^{Enter number of damaged packages
Note! Number of damaged items cannot exceed number of total items on consignment.
If your claim refers to more items from a pallet, please describe further in the field “Description of damage and goods” below.}

^{Enter gross weight (including wrapping) without decimals.}

^{Enter commodity that closest describes the damaged/missing goods.
E.g. Tire = Tools, Refrigerator = White goods, Window = Building materials.}

^{Enter the product that is damaged/missing. If your claim refers to more than one product, please describe further in the field “Description of damage and goods” below.}

^{Visible damage
Visible damage on wrapping or on goods at delivery.}

^{Hidden damage
No visible damage on wrapping or on goods at delivery. Damage was detected when unwrapping. Damage should be claimed latest seven (7) calendar days from delivery date.}

^{Please describe damage as detailed as possible.}

^{Total damage / Goods unusable
Goods cannot be used or be repaided.}

^{Repair possible
The damage can be repaired.}

^{Price reduction
Product can be retained for a compensation.}

^{Attach commercial invoice, receipt or other document to prove the value of the goods. Other document could e.g. be a bank transaction receipt or similar.}

^{Note: In order to upload multiple files, please use and hold the Ctrl key while selecting all the relevant files in one go.}