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CLAIM FOR DAMAGED / MISSING GOODS

Please fill in booking number

Please enter your 10-digit consignment number.
For DHL Freight Euroconnect ABC-EC-1234567 / ABC-EC-1234567890
For DHL Freight Eurapid ABC-ER-1234567 / ABC-ER-1234567890

Please fill in date of the damage.

Are you reporting this claim as*

Please state if you are reporting this claim as a company or as a private person.

Please state if you are reporting this claim as a company or as a private person.

Please state if you are a consignee, consignor, freight payer or other.

Please fill in the your company name.

Please fill in the name of contact person

Please fill in your telephone number.

Please fill in your email

Please add your own reference no. (if applicable).

Please fill in the number of damaged/missing items.

Enter number of damaged packages
Note! Number of damaged items cannot exceed number of total items on consignment.
If your claim refers to more items from a pallet, please describe further in the field “Description of damage and goods” below.

Please fill in the gross weight of damaged/missing goods.

Enter gross weight (including wrapping) without decimals.

Please state which commodity group your damaged/missing goods comes under.

Enter commodity that closest describes the damaged/missing goods.
E.g. Tire = Tools, Refrigerator = White goods, Window = Building materials.

Please state which of your products were lost/damaged.

Enter the product that is damaged/missing. If your claim refers to more than one product, please describe further in the field “Description of damage and goods” below.

Please select yes, no or not relevant.

Visible damage
Visible damage on wrapping or on goods at delivery.

Hidden damage
No visible damage on wrapping or on goods at delivery. Damage was detected when unwrapping. Damage should be claimed latest seven (7) calendar days from delivery date.

Please select the outer wrapping your goods arrived in.

If you selected "Other" – please describe the outer wrapping in your own words.

Please select which inner wrapping your goods came with.

If you selected "Other" – please describe the inner wrapping in your own words.

Please describe the goods and the damage or loss.

Please describe damage as detailed as possible.

Please state the replacement value of the goods – i.e. what will it cost to replace the damaged/lost items?

Please state the value of the claim in DKK.

Please select the extent of the damage to your goods.

Total damage / Goods unusable
Goods cannot be used or be repaided.

Repair possible
The damage can be repaired.

Price reduction
Product can be retained for a compensation.

Please state whether you have attached commercial invoice.

Upload

Please upload commercial invoice.

Attach commercial invoice, receipt or other document to prove the value of the goods. Other document could e.g. be a bank transaction receipt or similar.

Note: In order to upload multiple files, please use and hold the Ctrl key while selecting all the relevant files in one go.

Please state if you attached any photo documentation of the goods and the packaging (if available)?

Upload

Please upload pictures or other documents.

Attach pictures of the entire goods and detailed picture of the damage, including inner- and outer wrapping. Max size in total 10 MB. 

Note: In order to upload multiple files, please use and hold the Ctrl key while selecting all the relevant files in one go.


Please choose if your goods are insured or not.