DHL Express Sao Tome and Principe

Comprehensive source of information about DHL Sao Tome and Principe. Here you’ll find office addresses, shipping guidelines and restrictions, drop-off and collection points for DHL Express shipments, key local facts and more!

DHL can be contacted at the following telephone numbers:

Within: +239 99 04050, +239 22 23344 or +239 22 21246
Outside: +239 99 04050, +239 22 23344 or +239 22 21246
Complaint or Compliment? Contact us via email now

DHL Express Import Guidelines

Shipping guidelines, standard prohibitions and restrictions to consider when sending express shipments to Sao Tome & Principe.

Prohibited Commodities for Sao Tome & Principe

Airline tickets, blank stock (NI)
Antiques
Asbestos
Cosmetics
Dangerous goods, haz. or comb. mats
Deeds
Foodstuffs
Furs
Gambling devices
Ivory
Personal effects
Pornography
Precious metals & stones

The following commodities are not acceptable for transport by DHL under any circumstances.
This is a result of a policy decision, following the full consideration of Operational, Legal and Risk Management implications.
Animals
Antiques (breakable and/or fragile)
Asbestos
Bullion
Currency
Firearms, parts thereof and ammunition
Furs
Hazardous or combustible materials (as defined in IATA Regulations)
Human remains, including ashes
Jewelry, precious metals and stones
Narcotics (illegal)
Property, the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may be carried.

Shipping Commodities – What You Need to Know

Certain commodities are considered as “Non-Document” and need to be accompanied by an invoice and, in some cases, additional customs documentation. Other commodities are considered simply as a “Document” and only require a DHL Waybill to be completed. The following list explains what you need to do in order to ship various commodities.

Document Commodities (Require only DHL Waybill)

Advertising brochures/pamphlets
Airline tickets, issued/validated
Annual reports
Artwork inc.drawings/proofs/layouts
Blank forms
Blueprints
Booklets, brochures (non-adv.)
Books: hardbk/paperbk non-comm. use
Business cards
Calendars
Catalogues
Charts/graphs
Cheques, cashier (NI)
Credit card blanks (NI)
Credit cards (NI)
Documents, general business
Films: promotional, training
Invoices, not blank
Labels
Magazines, periodicals, journals
Manuals, technical
Manuscripts
Maps
Microfiche & microfilm
Music, printed or manuscript
Negatives, including x-rays, films
Newspapers
Pamphlets
Passports
Personal mail
Photographs
Photos as part of business reports
Plans/drawings-arch/indust/eng. pur
Playing cards
Price lists
Price tickets for garments
Shipping schedules
Transparencies
Visa applications

Commodities where you should contact your local Customer Service advisor to clarify shipping requirements

Drugs: non-prescription
Drugs: prescription
Fabrics & fabric samples
Grain samples
Liquids, non-hazardous
Textile articles

All other commodities are Non-Document in nature and should be accompanied by a DHL Waybill and an Invoice.