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DHL Express Vanuatu

Comprehensive source of information about DHL Vanuatu. Here you’ll find office addresses, shipping guidelines and restrictions, drop-off and collection points for DHL Express shipments, key local facts and more!

DHL can be contacted at the following telephone numbers:

  • Within: + 678 27744
  • Outside: +678 7788727
Fr8 Logistics
1 Wharf Road
Nambatu, Port Vila

Customer Services and all queries: +678 27744
Customs Clearance queries, Pick Up bookings and Collections:

Operating Hours:
Mon - Fri 07:30 - 17:00
Sat 08:00 - 11:15

DHL Express Import Guidelines

Shipping guidelines, standard prohibitions and restrictions to consider when sending express shipments to Vanuatu.

Prohibited Commodities for Vanuatu

Dangerous goods, haz. or comb. mats
Precious metals & stones

Shipping Commodities – What You Need to Know

Certain commodities are considered as “Non-Document” and need to be accompanied by an invoice and, in some cases, additional customs documentation. Other commodities are considered simply as a “Document” and only require a DHL Waybill to be completed. The following list explains what you need to do in order to ship various commodities.

Document Commodities (Require only DHL Waybill)

Airline tickets, issued/validated
Annual reports
Blank forms
Books: hardbk/paperbk non-comm. use
Cheques, cashier (NI)
Computer printouts
Documents, general business
Invoices, blank
Invoices, not blank
Magazines, periodicals, journals
Manuals, technical
Microfiche & microfilm
Money orders (NI)
Music, printed or manuscript
Negatives, including x-rays, films
Photos as part of business reports
Price lists
Price tickets for garments
Ship manifest-computer generated
Shipping schedules
Visa applications

Commodities where you should contact your local Customer Service advisor to clarify shipping requirements

All other commodities are Non-Document in nature and should be accompanied by a DHL Waybill and an Invoice.