ARRANGE A CUSTOMS PAYMENT

Need to arrange a customs payment? Answer a few short questions below so we can get your customs payment made right away.

Do You Have a Shipping Label?
Yes
No
What Does Your Shipping Number Look Like?
DHL Express 10 digits numerical only
e.g. 1234567890
DHL Parcel Starts with JJD + 20 digits
Starts with CY + 9 digits + DE
10 digits numerical only
Not Sure
DHL Express

For DHL Express customers, please make sure you have your shipment waybill number ready e.g. 1234567890 or JJD0099999999.

Not Sure

If you are unsure about your shipment number or need more information, please read our tracking labels page.

If your shipment number does not match any of the examples above, we may not be able to offer a customs solution to your delivery. Please contact our customer service team for more information.

DHL Express / DHL Parcel

DHL Express

If you are a DHL Express customer and you have forgotten your waybill number you will need to contact customer service to retrieve it.

Once you have your waybill number you can pay a customs duty via the link below.

DHL Parcel

If you are a DHL Parcel customer and you have forgotten your waybill number you will need to contact customer service to retrieve it.

Once you have your waybill number you can pay a customs duty via the link below.