Restrictions caused by measures to stop the  COVID-19, increased border controls, inclement weather and other factors outside of our control may lead to delays or alterations in deliveries. In DHL Parcel we want to help you and reduce the uncertainty that typically occurs in these situations by providing you with up-to-date information on restrictions that can affect your shipments.

In addition, to help manage your shipments and minimize the impact these exceptional situations can generate, we're ready to make Track & Trace so you know, at all times, where your shipment is located. If you are a company we recommend you registers in the customer area of DHL Parcel, a private space and available 24/7 for our customers, not only can you track your shipments, but you can also manage issues and display proof of delivery, among other features. 

Covid-19

Please see here national and international restrictions regarding Covid-19 that may affect your shipments

Customer Service

Can we help you? Choose the type of customer (particular or company) and know the answer to frequently asked questions, access information of interest or contact our customer service.

INTERNATIONAL SHIPMENTS

How to ship to UK after Brexit?