myDHLi: DHL GLOBAL FORWARDING LAUNCHES INNOVATIVE ONE-STOP CUSTOMER PORTAL FOR DIGITAL LOGISTICS
Press Release: Bonn, 05/19/2020
- Unique follow + share functions provide seamless collaboration with customers and suppliers
- Customers experience superior online services for full shipment visibility and control in one platform
- Launch to begin in North America, Europe, Asia, Australia and Africa
- New digital solution reflects Deutsche Post DHL Group’s Strategy 2025: “Delivering Excellence in a Digital World”
DHL Global Forwarding, Deutsche Post DHL Group’s air and ocean freight specialist, has launched myDHLi, the only fully integrated online platform for freight forwarding customers. myDHLi’s highly intuitive user interface makes it easy to use and ensures that customers have all relevant information at hand. Reflecting already well established social media functions like follow and share, relevant information can be easily accessed across organizations and trading partners. Completely transparent management of freight rates, offers, transport modes, carbon emissions, and all other relevant shipment data is readily available with just a few clicks and can be displayed in detailed analyses and reports. One of the most unique aspects is the benefit of full visibility and control over all shipping and transport modes, 24 hours a day, 7 days a week.
“Despite accelerating digitalization and super-fast connectivity customers have a need for reduced complexity. And that is exactly what our tool does,” says Tim Scharwath, CEO DHL Global Forwarding, Freight. “We have created a one-stop customer portal that is tailored to the needs of our customers. By combining services like online quotation and booking with shipment tracking, document accessibility, and data analyses we are creating not only 360-degrees visibility, but also have laid the foundation for customers to manage their logistics – anytime and anywhere. We strongly believe that digitalization bears the potential to ease and improve the daily business of shippers and freight forwarders simultaneously. This is even truer during unpredictable and challenging times such as those we are currently facing with COVID-19, and which might now act as an accelerator for digitizing the industry. That is what digitalization means to us and why we made it a cornerstone of our strategy 2025.”
The launch begins with a pilot phase including selected customers from five continents (North America, Europe, Asia, Australia, Africa). myDHLi is being rolled out in waves to ensure a smooth region-by-region transition. Interested customers can register for onboarding to myDHLi. Regular updates based on customer feedback will be shared. The previous customer portal, DHLi, will be available until the myDHLi roll-out is complete.
DHL Global Forwarding, Freight is continuously working on new services to offer its customers a state-of-the-art experience — all in line with Deutsche Post DHL Group’s Strategy 2025 goal of “Delivering Excellence in a Digital World.”
Further information available at https://www.myDHLi.com.