Navigation and Content

Dear User,

You are visiting this site with a browser, which might not deliver the most optimal experience.

You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome.

You are in  Indonesia
or Select a different location


Do you have an inquiry about your DHL eCommerce or DHL Parcel shipment? Our Customer Service team is happy to help!

Opening hours:
Monday - Friday: 08:00-18:00 
Saturday - Sunday: Closed

Please note that Customer Service will be closed on 25th of December and 1st of January.

Call Us

If you need immediate assistance, please call one of our agents.

Customer Service (English speaking only):
+49 228 92 95 95 95

Email Us

Please fill in the contact form below

All fields marked with an asterisk (*) are mandatory.

Please input your data

Please verify the field

Please enter a valid first name

Please enter a valid last name

Please enter your email address and ensure you use the correct format eg

Please enter your telephone number including country code.

Please select your country/region

Please verify the field

What is the nature of your inquiry?

Please describe your inquiry

If you would like to learn more about how DHL uses your personal data, please read our privacy statement.

Our Services For Consumers


Are you expecting a shipment sent with DHL eCommerce or DHL Parcel?


Do you have a question regarding tracking or delivery?