Powered by the Shipment Tracking - Unified API
In case you received a dedicated link from your shipper, please use this link to track your parcel. If you have not received a parcel ID, please contact the sender to ask for the status of your shipment.
DHL eCommerce FAQ's
Do you have a question regarding tracking?
Would you like to learn more about a specific product, or get in touch with us?
Here you will find answers to frequently asked questions.
-
A tracking number or ID is a combination of numbers and letters that uniquely identifies your shipment. The ID length varies from 10 to 39 characters.
-
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment notification often contains the tracking number or ID.
If not, please contact your shipper or online shop.
-
You should see tracking events 24-48 hours after your package has been processed at our facility.
-
If your tracking ID does not work, please contact your shipper or online shop. Shipments sent using a regular postal parcel service cannot be tracked.
-
Yes, you can fill up to 10 different tracking numbers into the tracking box at the same time. Please make sure to list them separated by comma, like this: 1234567, 2345678, 3456789.
Email Us on Any Other Enquiry or Call Us
Do you have an enquiry about your DHL eCommerce shipment? Our customer service team is happy to help! Please find our contact information or fill out our contact form on our contact page.