Pushing the Barriers of Technology

The Technology sector is highly dynamic and constantly reshaped by new technologies accelerating change. In the DHL Global Technology Sector we aim to provide best-in-class services to our Hi-Tech customers catering to the sector-specific challenges. Thereby we are leveraging the entire ecosystem including technological advancements of our customers.

  • Today’s businesses need to adapt, not just to rapid innovation and shortening product cycles, but also to emerging markets, commoditization of products and changing customer buying behaviours. DHL is responding with innovative, flexible and agile supply chain models capable of accommodating variable volumes, variable product cycles and multi-channel distribution needs. Postponement, e-fulfillment, last-mile delivery and technical services are just a few key elements. Customers also benefit from our shared infrastructure, flexible commercial models and local expertise through our global reach and access to emerging markets.

  • Falling product prices and market consolidation are the effects of strong competition. In this new world, where customer experience has become as important as product features, we can help businesses stay customer-centric, while still optimizing cost and capital efficiency. Those outsourcing to DHL benefit from our best-in-class continuous improvement programs and our integrated supply chain solutions. Along the entire pre-sales to aftermarket cycle, we put the customer at the heart of everything, and through strategic partnerships we stay at the front of innovation.

  • Increases in regionally concentrated manufacturing, combined with local regulations, are adding to the complexity and volatility of the global marketplace. We respond by building reliable and resilient supply chains with global coverage and high levels of compliance, based on assessing, simplifying and managing diverse threats. As a single global partner we can offer you end-to-end supply chain visibility, integrated solutions, and expertise in compliance and customs regulations, including our specialized risk management tool – Find out more aboutDHL Resilience360.

Personal Devices

DHL responds to the demand for efficient and dynamic supply chains in this highly competitive and customer-centric segment through integrated solutions whose simplicity, agility, and visibility drive best-in-class customer experiences while reducing total cost of ownership.

  • The shortening product lifecycles of items like PCs, notebooks, mobile devices, and consumer electronics in general, demand greater flexibility in distribution models. DHL is able to offer a variety of models and service levels, including dedicated and shared-use warehousing to adapt to any particular cycle. We can build an integrated, end-to-end value chain that covers all physical, financial, and information flow issues.

  • An increasingly commoditized market for the personal devices subsector has resulted in the commoditization of products and intense price-based competition. Businesses are looking to capture the potential of attractive growth markets and product segments. Working in partnership with customers, DHL can set up a variety of shared infrastructure and flexible commercial models. We will review supply chain outsourcing options, and our processes will drive continuous improvement in cost structures.

  • Increasing demand from an expanding middle-class population with greater disposable income continues to provide global growth opportunities. DHL is able to define market entry supply chain strategies that ensure scalability, compliance, and connectivity to targeted segments. We have the capabilities and experience to develop and improve a variety of models, including omni-channel or multi-channel distribution and return. Each benefits from our flexible service levels, end-to-end visibility and global coverage.


This highly demanding hardware-and-service-driven segment provides technology infrastructure for device connectivity, storage and computing capacity, as well as IT supported business processes. We respond to these requirements with flexible end-to-end solutions and a variety of aftermarket services.

  • Increasing data and connectivity needs are driving demand for higher server and storage capacity, as well as faster network systems. Data center consolidation and virtualization are keys to improving IT efficiency, while new standards such as 4G and LTE are boosting investment in communication networks globally. In response, DHL has created an end-to-end solution environment around increasingly consolidated data centers, and provides services to ensure seamless installation and maintenance support of the high-value equipment involved. Our flexible aftermarket technical and logistics services offer a variety of service levels, including two-hour or next-day delivery along with processes for valuable equipment asset recovery in compliance with local regulations.

  • While hardware innovation is still crucial to this subsector, pure ‘box providers’ are at risk of their products becoming commoditized. Many are shifting their focus to the development of software applications and new service models. DHL is helping companies expand their product-based offering towards service-based businesses in order to strengthen their market position and to avoid commoditization. We achieve this largely through the creation of a fully integrated, flexible, and responsive supply chain that supports service business expansion e.g. Inventory Financing or our aftermarket services such as repair, return, and service logistics.


Complexities of semiconductor market dynamics, supply chains, and manufacturing processes, along with the need to meet high product quality demands and to control costs, are addressed by DHL largely through simplification and improved visibility.

Technology Insights

Keep your finger on the pulse with thought leadership articles and innovative thinking.