IMPORTANT INFORMATION

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23.02.2020 Corona Virus Security Measures

Due to the current situation related to Coronavirus and the security measures prescribed by Italian Ministry of Health and all the institutional parties involved in restraint and management of the epidemiological emergency from COVID-2019, DHL Freight Italy has structured a contingency plan headed by a specifically prepared Internal Crisis Committee; the Committee monitors the situation hour by hour, with the aim of ensuring that the activities carried out comply with all the safety criteria for employees and collaborators, customers and all third parties involved in the relationship with our business unit.

The Committee has prescribed the complete stop of all pickups and deliveries to and from the "red areas"* until further notice; as regards the previous two weeks, the punctual analysis of all the activities carried out by our vehicles and by the vehicles of our suppliers in the same areas is underway.

The contingency plan involves:

  • all operational functions
  • customer service functions

 

For all the information relating to the contingency plan, the unique point of reference for the BU is

Valentina Cozzoli - Telesales, Sales Support & Marketing Manager

email: valentina.cozzoli@dhl.com

phone: +39 348 410 3887.

 

The reference point for information relating to standard operating activities is Customer Service team 

email: dhlfreight.it@dhl.com

phone +39 02 69430000

Service active from Monday to Friday from 08.30 to 18.30

 

We will provide real-time updates on the evolution of the situation and any changes in the way of working adopted to deal with the situation.