Frequently Asked Questions

• Why is my shipment tracking status unchanged?

  Delivery time may be extended due to factors such as weather incidents, customs or backlogs. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway.

  If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.

• When will my shipment be delivered?

  Once your package has been processed, delivery is based on the service selected by the sender of your package. This is usually no longer than 2-3 business days.

• There were shipments displayed, but mine wasn't listed.

  Sometimes several shipments use the same tracking number. If that is the case, we display the first ten results. Please try using a pieceID / container number if available.