We use cookies on our website. Cookies are used to improve the functionality and use of our internet site, as well as for analytic and advertising purposes. To learn more about cookies, how we use them and how to change your cookie settings find out more hereundefined. By continuing to use this site without changing your settings you consent to our use of cookies.

OK
Close
View Alerts that may impact DHL services View Alerts that may impact DHL services Close

CONTACT US

Do you have an inquiry about your DHL eCommerce or DHL Parcel shipment? Our Customer Service team is happy to help!

Opening hours:
Monday - Friday 8 am - 6 pm
Saturday closed
Sunday Closed
Please note that Customer Service will be closed on 25 December and 1 January.

Call Us

If you need immediate assistance, please call one of our agents.
Customer Service Number:
+49 228 92 95 95 95 (English speaking only)

Costs for International Calls will be incurred. 

Email Us

Please fill in the contact form below

All fields marked with an asterisk (*) are mandatory.

Please input your data

Please verify the field

Please enter a valid first name

Please enter a valid last name

Please enter your email address and ensure you use the correct format eg example@dhl.com

Please enter your telephone number including country code.

Please select your country/region

Please verify the field

What is the nature of your inquiry?

Please describe your inquiry

If you would like to learn more about how DHL uses your personal data, please read our privacy statement.

Our Services For Consumers

Tracking

Are you expecting a shipment sent with DHL eCommerce or DHL Parcel?

Track Your Shipment

FAQs

Do you have a question regarding tracking or delivery?

Find Answers to Frequently Asked Questions