In case you received a dedicated link from your shipper, please use this link to track your parcel. If you have not received a parcel ID, please contact the sender to ask for the status of your shipment.

DHL eCommerce FAQ's

Do you have a question regarding tracking?

Would you like to learn more about a specific product, or get in touch with us?

Here you will find answers to frequently asked questions.

  • A tracking number or ID is a combination of numbers and letters that uniquely identifies your shipment. The ID length varies from 10 to 39 characters.

  • Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment notification often contains the tracking number or ID.

    If not, please contact your shipper or online shop.

  • You should see tracking events 24-48 hours after your package has been processed at our facility.

  • If your tracking ID does not work, please contact your shipper or online shop. Shipments sent using a regular postal parcel service cannot be tracked.

  • Yes, you can fill up to 10 different tracking numbers into the tracking box at the same time. Please make sure to list them separated by comma, like this: 1234567, 2345678, 3456789.

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