If you would prefer to speak to someone personally about the location of your shipment, please contact DHL Express Customer Service

Quick Answers to Common Tracking Questions

  • DHL periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information in our system for two shipments travelling under the same waybill number at the same time. DHL is working hard to eliminate these occurrences. In the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and receiving the same careful attention as every other shipment in our network.

  • This usually occurs if the information we have is insufficient to track the shipment for you. Additional information or clarification may be required in the event of an incorrect address, for example. The matter can be resolved very quickly by contacting customer services.

  • Destinations shown on DHL Express tracking results are based on the location of the Service StationĀ  providing that pickup or delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).

  • By verifying your identity on our Proof of Delivery site you can find further recipient details, including who signed for your shipment.

  • Yes, DHL ProView is a web-based shipment visibility and event notification tool specifically designed to improve tracking for DHL Express account holders. Please refer to your local DHL website to find out if DHL ProView is available in your country. While not available globally right now, it will be available in all countries in the near future.

  • This status provides an indication of the customs clearance process from the destination. Please click on the "Show details" button to view additional information. This allows you to see if there is additional information required by customs for clearance.

  • Sometimes several shipments use the same tracking number. If that is the case, we display the first ten results. Please try using a pieceID / container number if available.