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DHL eCommerce Solutions FAQs for Business Shippers

Whether you are already a customer or you are looking to learn more about shipping with us, here are some quick answers to your top questions.


Shipping With Us


Which is the right shipping product for me?

Please see our product overview or talk to one of our sales contacts.

Where can I find pricing information?

Our pricing varies based on your individual shipping profile. Please use our contact form to get in touch with us directly. We are happy to provide you with more information upon your request.

How can I become a DHL eCommerce Solutions customer?

Great to hear that you are interested in our products. We are happy to receive your request here.

When can I start shipping parcels with DHL eCommerce Solutions?

The onboarding timeline depends on the selected shipping product. For domestic delivery, it ranges from 1 to 3 working days within Peninsular Malaysia & 3 to 7 working days to East Malaysia for account creation and onboarding your team with DHL processes. Please see our product overview for more information or contact us directly.

Do you require certain and regular shipment volumes?

There is no minimum volume requirements to use our shipping products. We are able to customize pricing around your volume, please feel free to contact us directly.

To which countries can I send parcels?

Unfortunately, our shipment delivery is applicable for domestic (within Malaysia) only.

Do you offer next day delivery service?

Yes, we do have this service for our account sign-up customer, please feel free to contact us directly.

How can I track my shipments?

As DHL eCommerce Solutions Customer you will have access to our Customer Web Portal which enables you among other features to track your shipments with a tracking number. Your recipients can track their individual parcels here. Please be aware that different products include different levels of tracking detail. 

How will taxes be paid?

Our price is include Sales & Service Taxes (SST) for Domestic delivery services.  

What is the maximum weight and dimensions per shipment?

For domestic, maximum dimension is Length + Width + Height < 250 cm and up to 30kg. See our product overview to select the right product for your needs.

How can I add insurance to my shipment?

Many of our products already include insurance up to a certain value. For more information please see our product information.

Customer Web Portal


Which services are offered with the Customer Web Portal?

Through the Customer Web Portal, customers can evaluate performance results, track parcels and analyze shipping costs to effectively manage shipping. In addition, recurring reports can be scheduled on a daily or weekly basis. Reports can be customized to include specific report elements important to your organization’s shipping objectives. See more information about the portal here.

Where can I log in to the Customer Web Portal?

You may refer to our website’s bottom column – “Log in to our Customer Web Portal”

I forgot my portal log-in details, who can I contact?

If you’ve forgotten your login credentials to access the Customer Web Portal, kindly contact our Customer Service at +603-2779 2300 or send an email for assistance.

Need help with a shipment that is en route?


Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you find the information you need.