Quick Answers to Common Questions

• I have questions about my payment link.

  What is this?
  DHL Express Norway sends payment links to private individuals who have imported goods from abroad, where import duties has to be paid. These links are sent via WhatsApp, SMS and/or email. Each message always refers to a unique 10-digit shipment number. You can use this shipment number to track the shipment on our website or in our app.

  
  How long is the link active?
  The payment link is active for 48 hours from the time it was sent. After this, the link will be deactivated.

  
  What happens if I do not pay within 48 hours?
  If the payment is not made within the deadline, you will receive an invoice instead. This will be sent as an e-invoice if you have enabled this in your online banking service, or as a paper invoice by post.

  
  Do you have any questions about the payment link?
  If you have any further questions about the payment link, please contact our invoice customer service via this contact form.

• The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?

  Destinations shown on DHL Express tracking results are based on the location of the Service Station  providing that pickup or delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).

• How do I learn who signed for my shipment?

  By verifying your identity on our Proof of Delivery  site you can find further recipient details, including who signed for your shipment.

• My shipment has multiple pieces, and I would like to know the details of each. How can I get this visibility?

  In the tracking section above, you get the shipment status by piece by clicking on the Detailed Tracking Results link.