Your DHL EXPRESS shipment is in transit

  • Quick Answers to Common Questions

    • What is this?
      DHL Express Norway sends payment links to private individuals who have imported goods from abroad, where import duties has to be paid. These links are sent via WhatsApp, SMS and/or email. Each message always refers to a unique 10-digit shipment number. You can use this shipment number to track the shipment on our website or in our app.


      How long is the link active?
      The payment link is active for 48 hours from the time it was sent. After this, the link will be deactivated.


      What happens if I do not pay within 48 hours?
      If the payment is not made within the deadline, you will receive an invoice instead. This will be sent as an e-invoice if you have enabled this in your online banking service, or as a paper invoice by post.


      Do you have any questions about the payment link?
      If you have any further questions about the payment link, please contact our invoice customer service via this contact form.

    • You can manage your deliveries with ON DEMAND DELIVERY:

      • It offers the recipient flexibility. Choose where and when your shipment is delivered.
      • You, as the sender, choose to keep your customers proactively informed about the journey their shipment is making.
      • The recipient decides online what delivery option suits them.

    • The Pickup and Delivery destinations shown on the DHL Express tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that we will deliver your shipment to the destination provided by you when you completed the waybill for your shipment(s).

    •  In most countries, the calculation of duties depends on the assessable value of a dutiable shipment. For the purpose of this calculation, dutiable goods have a classification code known as the Harmonized System code, which determines the applicable duty rate. 

      • The payment of duties and taxes is typically the responsibility of the receiver. DHL typically pays duties and taxes to authorities upon import on behalf of the receiver and then charges the receiver to complete your delivery. 
      •  You can pay required import duties and taxes with ON DEMAND DELIVERY.

    • This status provides an indication of the customs clearance process from the destination. Please click on the "Show details" button to view additional information. This allows you to see if there is additional information required by customs for clearance.

  • Manage your DHL Express deliveries here:

    DHL EXPRESS ON DEMAND DELIVERY

    On Demand Delivery Management

    You Decide. We Deliver.

    With our DHL ON DEMAND DELIVERY service, you can choose how, when and where we deliver your shipment.

    What are the benefits of ODD?

    • It’s free. Enjoy the benefit of flexible delivery options at no additional cost.
    • It makes receiving an international shipment easy and flexible. With ODD, you have the convenience to choose the delivery option that best suits your need.
    • It reduces failed delivery attempts and improves the receiver’s experience.

  • If the shipment has duties & taxes, you can review them and proceed with payment at ON DEMAND DELIVERY.

    DHL Global Trade Services (MyGTS) provides DHL Express customers with essential Customs information to understand international shipping requirements. This includes estimating landed costs, verifying shipment compliance with import and export regulations, checking destination and origin locations against embargo and restriction lists, and accessing essential trade documents.