If you would prefer to speak to someone personally about the location of your shipment, please contact DHL Express Customer Service

Quick Answers to Common Tracking Questions

  • You can change delivery address using ODD application https://delivery.dhl.com/prg/jsp/index.xhtml?ctrycode=PL

    * Changing delivery address may cause delay in delivery or receipt of the parcel.

    • We deliver shipments to the address provided by the Sender
    • Parcel can be received by any person at the address stated on the waybill
    • We do not deliver shipments to P.O. Boxes or when delivery address is incomplete/innacurate
    • Receiver can change the delivery address if the Shipper has provided this option https://delivery.dhl.com/prg/jsp/index.xhtml?ctrycode=PL

    You can find all terms of conditions here:
    https://www.dhl.com.pl/pl/express/wyslij_przesylke/informacje_dodatkowe/terms_conditions.html#international

    • Service Point – one of many partner points in Poland (parcel can be picked up only by person who is stated on waybill)
    • DHL Locker – automatic parcel machine
    • You can ask us to leave you shipment on our local facility and pick it up by yourself

    * Each pickup option is available by prior notification. 

    • Any other address served by DHL Express
    • To Service Point – (only for shipment to private recivers) one of many partner points in Poland (parcel can be picked up only by person who is stated on waybill)
    • To DHL Locker – automatic parcel machine
    • To Neighbor or Reception/guard point – you can choose any other apartment number or floor nearby the original address
    • You can ask us to leave you shipment on our local facility and pick it up by yourself

    Attention: Some options may be blocked by the sender. In the case of a blocked option, only the sender may issue an appropriate order.

  • All goods imported to Poland from outside the EU are subject to Customs Duty & VAT. You can find more details on our website https://www.dhl.com.pl/exp-pl/express/obsluga_celna.html or call Customer Service +48 42 6 345 100.


    I need to book a courier, because I need to send documents to Customs Agency. How can I do this?

    If you want to book a courier (free of charge shipping) to send documents to Customs Agency You need to go on our website https://app.dhlexpress.pl/acdhl

    • Please choose the correct Customs Agency from the list.
    • Complete the pick-up address
    • Enter the shipment number undergoing customs clearance 
    • Choose preferred day and time when you will be able to pass us your documents
    • Print shipping label and wait for courier*

     

    *Printing the label is a prerequisite for collecting the parcel.  If you cannot print the label, deliver the documents in a different way.

    • Use our on-line payment by credit card, debit card or PayPal. In your mailbox you should find a message from DHL Express sent from address ADCPL@DHL.COM. Click on the link and follow the guide.
      If you cannot find this message, please check your SPAM folder and add ADCPL@DHL.COM to trusted senders.
      For more info please contact our Customer Service at phone +48 42 6345100 or e-mail on kontakt.int@dhl.com
    • Make a bank transfer based on the invoice issued by us 
    • Pay by cash to the courier *

    *You must check if this option is possible for you. Please contact our Customer Service at +48 42 6345100.

  • By verifying your identity on our Proof of Delivery site you can find further recipient details, including who signed for your shipment.

  • If you want to download Electronic Proof of Delivery

    Click the “Proof of Delivery” button under tracking information.

    • Choose the way od authentication, information form  AWB (by DHL account number, postal code or phone number)
    • In the "verified value" window, enter the data
    • Select your preferred way of receiving the document

     

  • You did not find the answer to your question?

    For more information please contact our Customer Service.

    Phone number  +48 42 6345100

    E-mail on kontakt.int@dhl.com

    We are open for you Monday – Friday; 7:30 – 18:30