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The information contained in this section will provide you an understanding of shipment preparation, prohibited goods, arranging pick ups as well as how to submit a claim in the event of loss or damage shipment.

DHL eCommerce Solutions Toolkit

This toolkit provides you with key information and know-how regarding our shipping services and solutions. It can get you up and running in no time to be able to use our service every day!

Topics covered include:

  • Shipment Preparation
  • Arranging pick up
  • Prohibited and restricted goods
  • Dangerous Goods
  • Claims

DHL eMailShip

DHL eMailShip for DHL eCommerce Solutions is a PDF tool that enables you to prepare the necessary paperwork to facilitate a pick-up and delivery to DHL eCommerce Solutions via the DHL Express Network. It is specially designed to make shipping quick, easy and convenient by using only your email.

Please note that DHL eMailShip is meant for use by DHL Express - DHL eCommerce Solutions collaboration customers only. The password to open the form is listed on Page 10 of the Welcome Kit.

General Terms & Conditions

Please find the DHL eCommerce Solutions General Terms and Conditions for your country as PDF download below.

Arranging Pick Up and Drop Off

  • For pick up requests - please send an emailundefined with the necessary details listed below.

    Email Subject: Pick up request: Company Name, Account Number

    Dear DHL eCommerce Solutions,

    Please arrange for a pickup as per below details:

    1. Company name
    2. Account number
    3. Pick up address
    4. Pick up date
    5. Time to avoid: e.g. 5.00pm - 5.30pm
    6. Number of bags / cartons
  • For drop off - please send shipments to:

    DHL eCommerce Solutions (Singapore) Pte Ltd

    80 ALPS Avenue #03-07

    Singapore 498792

    Attn: Goods in

    Contact No. +65 6883 0771 / +65 6883 0755

    Operating hours:

    Mon - Fri, 9am to 5.45pm, (closed for lunch from 12pm-1pm)

    Sat, 9am to 12pm (closed at 12pm)

    Closed on Sundays and Public Holidays

Prohibited & Restricted Goods

Did you know that nail polish, hair sprays and perfumes can be classified as dangerous goods and therefore are prohibited for international airfreight? If you are thinking of sending such commodities, please seek advice from us. If the goods are hidden, declared incorrectly, completely undeclared, packed or labelled incorrectly, health and safety is compromised and fines may apply.

  • Prohibited – Goods You Are Not Allowed to Send

    • Animals (including insects, hatching eggs)
    • Bullion
    • Counterfeit or pirated goods
    • Currency
    • Dangerous goods, hazardous or combustible materials
    • Drugs and narcotics (illegal)
    • Firearms, weapons, ammunition (including replicas)
    • Human remains (including ashes)
    • Irreplaceable items
    • Knives
    • Negotiable instruments in Bearer Form
    • Pornography
    • Any item(s), the carriage of which is prohibited by any law, regulation or state of any federal, state or local government to or through which the shipment may be carried.
  • Restricted – Goods That Can Be Sent but With Restrictions

    • Alcoholic beverages (e.g. beer, wine, spirits)
    • Animal products, plant products and plants (e.g. animal skins, cotton, seeds, teas)
    • Antiques or Fine Art or Works of Art
    • Collectibles and/or rare items (any item worth more than its original purchase or that is not commonly available)
    • Drugs and pharmaceutical products
    • Foreign lotteries (including circulars)
    • Fur(s)/ivory/endangered animal products
    • Industrial diamonds/carbons
    • Medical samples
    • Milk powder
    • Negotiable instruments in Non-bearer Form
    • Perishable items (e.g. flowers, foodstuffs, items requiring temperature control or special handling)
    • Precious metals and stones (including jewelry)
    • Publications (certain types may be restricted by law)
    • Soil, earth
    • Tobacco
    • Watches, costume jewelry
    • Any aerosols, including: hair spray and deodorants
    • Air bag inflators and modules or seat-belt pretensioners
    • Alcoholic beverages containing > 24% alcohol by volume
    • Batteries classified as dangerous such as wet spillable/non spillable lead-acid/alkaline batteries
    • Batteries/cells including: lithium-ion/polymer/metal – alone and in or with electronic devices
    • Carbon dioxide, solid (Dry Ice)
    • Corrosives such as: acids, corrosive paint and dyes, rust removers
    • Environmental waste including: used engine oil and used or damaged batteries
    • Explosives or ammunition such as: fireworks, flares and sparklers
    • Flammable liquids such as: acetone, lighter fluid, solvent based paints
    • Flammable solids including: magnesium and potassium
    • Gases including: flammable, non flammable, compressed and toxic gases such as fire extinguishers and scuba tanks
    • Infectious and/or biological substances expected to contain pathogens or other agents such as: bacteria, viruses, parasites, prions
    • Matches, lighters or lighter refills including: cigarette lighters containing petrol and butane lighters
    • Oxidizing materials or organic peroxides such as disinfectants and hair dyes
    • Pesticides, toxic herbicides and insecticides or poisons toxic substances



Our Additional Services

  • All of our Business Customers receive individual log-in data for our customer portals. Kindly use this data to login to see detailed information and a complete overview of your shipments.