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CONTACT US

Do you have an inquiry about your DHL eCommerce or DHL Parcel shipment? Our Customer Service team is happy to help!

Opening hours:
Monday - Friday 8 AM – 6 PM (UTC +1) Summer
 8 AM – 6 PM (UTC) Winter
Saturday closed
Sunday closed
Please note that Customer Service will be closed on public holidays.

Call Us

Please call us if you need immediate assistance (English and French speaking only):
Customer Service Number:

+ 49 228 92 95 95 95

Costs for an international call will be incurred.

Email Us

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Our Services For Consumers

Tracking

Are you expecting a shipment sent with DHL eCommerce or DHL Parcel?

Track Your Shipment

FAQs

Do you have a question regarding tracking or delivery?

Find Answers to Frequently Asked Questions