BUSINESS CUSTOMER FAQS

Please see our product overview or or talk to one of our Sales contacts. 

Our pricing varies based on your individual shipping profile. Please use our contact form to get in touch with us directly. We are happy to provide you with more information upon your request. 

Great to hear that you are interested in our products. We are happy to receive your request To become an eCommerce customer clickhere.

The onboarding timeline depends on the selected shipping product. For domestic delivery, it ranges from 1 to 7 working days for account creation and onboarding your team with DHL processes. For the Packet International products no IT integration is necessary. Please see our product overview for more informationsee our product overview or contact us directly.

The required shipping volume depends on your choice of shipping product. Find the product overview find the product overviewhere. For an individualized offer, please feel free to contact us directly. 

This depends on the shipping product. With most shipping products you can send parcels into over 220 countries. Please talk to one of our Sales contacts for more information.

The delivery times for the DHL eCommerce international shipping products typically vary between 4-11 business days. For faster schipping please refer to DHL Express.  For domestic deliveries transit times are between 1-3 business days. In the Greater Bangkok area Same Day Shipping is available.

As DHL eCommerce Customer you will have access to our Customer Web Portal which enables you among other features to track your shipments with a tracking number. Your recipients can track their individual parcels Your recipients can track their individual parcelshere . Please be aware that different products include different levels of tracking detail.

The tax and duty settlement depends on the destination country and on the shipping product you choose. For our Packet International products the recipient  pays tax and duty upon delivery if they incurred, whereas for Parcel products tax and duty can be paid directly when purchasing. Please see our product overview to find out, which product suits your needs best.

For domestic, maximum dimension is Length + Width + Height = 200 cm and up to 30kg. For Packet International shipments the maximum weight is up to 2 kg, maximum length for each side is 60 cm with length, width and height adding up to 90 cm maximum. Please see our product overview, to select the right product for your needs.

Many of our products already include insurance up to a certain value. For more information please see our For more information please see ourproduct information.

Through the Customer Web Portal, customers can evaluate performance results, track parcels and analyze shipping costs to effectively manage shipping. In addition, recurring reports can be scheduled on a daily or weekly basis. Reports can be customized to include specific report elements important to your organization’s shipping objectives. See more information about the portal Open the Asia Pacific portalhere.

DHL eCommerce offers two Customer Web Portals. Registered customers can log in the Americas Customer Web Portal Log in the US Customer Portalhere and the Asia Pacific Customer Web Portal Log in the Asia Customer Portalhere. 

If you’ve forgotten your login credentials to access the Customer Web Portal; kindly contact our Contact ourCustomer Service.