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Press Release: Bangkok, March 3, 2021

Herbert Vongpusanachai, Managing Director, DHL Express Thailand and Head of Indochina (far left) launches import service from DHL Express for small businesses and individual customers
  • Pre-paid import service enables customers to self-manage and import goods into Thailand from 200 countries worldwide
  • Businesses stand to benefit from door-to-door service supported by DHL Express’s global air network
  • Worry-free, fast and easy shipping with online track and trace via MyDHL+ portal for non-account customers

DHL Express, the world’s leading express service provider, has launched a new import service, allowing non-account customers to easily manage the entire import process by themselves including determining pickup and delivery dates and pre-paying shipping service charges. A first for Thailand, this service is designed for small businesses with irregular import needs and do not have an import account with DHL Express, as well as for individuals wishing to import goods or items from any country where the sender faces shipping restrictions to Thailand. The new service will make the import of goods from over 200 countries and territories worldwide much easier than before. 

With the boom in cross-border e-commerce, close to half of 24-34 year-old Thai shoppers surveyed intending to continue shopping online from overseas more frequently1, DHL Express anticipates a rise in e-commerce and cross-border delivery needs. The DHL Express import service is a user-friendly self-service platform that aims to simplify the goods importation process by providing users with a credit card payment option, door-to-door pickup and delivery, and access to a 24/7 call center.  

Herbert Vongpusanachai, Managing Director of DHL Express Thailand and Head of Indochina, said, “Through this import service, DHL Express underlines its commitment to meeting the needs of various customer groups. Similar to exports, imports are also the backbone of international trade. We understand that businesses today have to adapt to global changes, whilst ensuring that their businesses are up and running. With overseas travel now a challenge, cross border trade of goods is becoming increasingly critical. Whether it is about bringing raw materials or essential products, we believe this import shipping service will help to reconnect people and businesses and boost economic recovery for Thailand.”

The ongoing pandemic has led to a shift in consumer behavior towards hybrid living, where their homes are used for work and leisure. The other behavioral shift shows growing concerns over hygiene and health. 

Ms. Sunisa Divakorndamrong, a small business owner and a frequent user of DHL Express import service said her experience with the import service for her trading business has been positive.

“During the trial period, I’ve used DHL Express import services 4 or 5 times to bring kitchenware from the Philippines to Thailand. The online process enables me to manage and track the imports easily. The clear service quote and service quality are what I like most about the service,” Sunisa said.

For dutiable shipments into Thailand, DHL Express will pay any duties and taxes levied by the customs authorities (up to 50,000 THB) upfront on behalf of the customers to process customs clearance so that goods can be swiftly delivered. DHL Express’s Advance Duty Collection will then inform of the required customs duties either via SMS or email before the shipment arrives. The charges are payable online by credit card or cash.

For shipments with CIF (cost, insurance and freight) that do not exceed 1,500 baht and do not contain prohibited or restricted goods, they will be exempted from applicable taxes and duties. To ensure convenience of the importation process, visit the Customs Department’s website at for guidelines on prohibited and restricted goods, importation and documents required. 

Interested customers can use the DHL Express import service by following the four easy steps:

  1. Visit on desktop and enter pickup address, delivery address, details and category of product/item.
  2. Check service fee, and prepay the service with a credit card. The system will advise tracking number for track and trace purposes.
  3. Confirm date, time and place for shipment pickup. DHL Express will pick up items at the confirmed place (door-to-door service).
  4. Track the shipment online using the given 10-digit waybill number and expect shipment delivery right at the doorsteps. 

Visit for more information or watch detailed instructions of how to create the import shipments with DHL Express at

1  We Are Social 2020 - DIGITAL USE AROUND THE WORLD IN JULY 2020, p.154