Your DHL EXPRESS shipment is in transit

Quick Answers to Common Tracking Questions

  • Not a problem, the driver will attempt one more time. Alternatively, you can change your delivery options through On Demand Delivery.

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  • This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect, and we require clarification or some additional information may be required. You can resolve it very quickly by updating your information through On Demand Delivery or contacting Customer Service.

  • The Pickup and Delivery destinations shown on the DHL Express tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that we will deliver your shipment to the destination provided by you when you completed the waybill for your shipment(s).

  • In the tracking section above, you get the shipment status by piece by clicking on the Detailed Tracking Results link.

  • We recommend contacting the sender directly for additional details on why this package was returned and what are the next steps.

    Possible reasons for return include, but are not limited to:

    1. Missing requirements from customs authorities
    2. Shipment is undeliverable due to a bad address or because the receiver has moved.
    3. Unable to deliver after multiple delivery attempts.
    4. The shipper has requested the return.


Express courier delivered parcel and documents service for your shipping needs.

Manage your DHL Express deliveries here:

On Demand Delivery Management

You Decide. We Deliver.

With our DHL On Demand Delivery service, you can choose how, when and where we deliver your shipment.

What are the benefits of ODD?

  • It’s free. Enjoy the benefit of flexible delivery options at no additional cost.
  • It makes receiving an international shipment easy and flexible. With ODD, you have the convenience to choose the delivery option that best suits your need.
  • It reduces failed delivery attempts and improves the receiver’s experience


What delivery options are offered by On-Demand Delivery (ODD)?

ODD gives you the option of choosing between 6 alternative delivery options.

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