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  • Quick Answers to Common Tracking Questions

    • Along with a transport label, shipments may also need other documents such as a customs invoice or destination specific documents to accompany the shipment. A transport label contains all the information DHL needs to know to keep your package moving through the network to its ultimate destination.

      Additional details can be found on the following link:

    • You can locate the closest drop off location by accessing the following link and entering your zip code:

    • The calculation of duties depends, in most countries, on the assessable value of a dutiable shipment. For the purpose of this calculation, dutiable goods are given a classification code that is known as the Harmonized System code, which determines the applicable duty rate.  This system is a multipurpose international product nomenclature developed by the World Customs Organization and continues to evolve.

      • All types of shipments (including gifts, samples and goods for repair) go through an import clearance process as determined by custom’s regulations in the destination country. The shipment is cleared through customs based on the type of goods, origin country, the value and quantity.
      • Dutiable shipments are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
      • To complete your delivery please pay required import duties and taxes with OnDemand Delivery.

      To further process your shipment, payment is required. Click here to securely pay online, view the duty calculation, and download relevant documents.

      You may also pay when you collect your shipment at the DHL Service Point location.

    • Here are some important principles applicable for packing your shipment contents:

      • Leave No Empty Space It is important to completely fill empty space within the box to avoid contents moving during transit which can cause damage to both contents and the box.
      • 6 cm Distance Always place items being shipped in the center of the box with at least 6cm of separation from any external walls or corners.
      • Wrap items Individually and Use Dividers When shipping multiple items in a single package, always wrap each item individually and separate with corrugated inserts or other divider materials as appropriate.

      Both the adhesive tapes you choose and how you seal the shipment together makes a difference in protecting your shipment contents from being exposed or damaged during transit.

      Use Pressure Sensitive Tape

      • Polypropylene tape (brown plastic tape)
      • Vinyl adhesive tape (electrical tape)
      • Fiber-reinforced paper tape (duct tape)


      Avoid Using

      • Kraft Paper Tape
      • Cellophane Tape
      • String


      Label Shipment

      Fix the shipment label securely on the top surface of the shipment box.

      This will help us keep your shipment in an upright position as much as possible during transit! Additional information can also be found on this link:

    • Good quality packaging is critical to protecting your shipment during transportation. DHL provides our account holder customers a range of packaging supplies that are tried and tested.

      You can order supplies online through the following link by simply entering your account number:

    • This means your shipment has not been physically handed over to or picked up by DHL. We recommend contacting the seller to verify the tracking information is correct.

    • This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect, and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.


    Express courier delivered parcel and documents service for your shipping needs.

  • Schedule a pickup anytime with MyDHL+

    Easily schedule a pickup online or find convenient drop off locations near you.

    FAQs about scheduling a pickup

    • To schedule a pickup by a DHL courier, first have this information ready for the online pick-up request form:

      1. Your account number or airwaybill number
      2. Pick-up location contact
      3. Pick-up location address
      4. Package location information
      5. Total number of packages
      6. Weight of shipment
      7. Contact’s phone and email address
      8. Desired Pick up date and time frame
    • Couriers do not accept checks, money orders or cash payments for shipments. These payment options are only available at DHL ServicePoints