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ARRANGE A CUSTOMS PAYMENT

Need to arrange a customs payment? Answer a few short questions below so we can get your customs payment made right away.

Do You Have a Shipping Label?
Yes
No
What Does Your Shipping Number Look Like?
DHL Express 10 digits numerical only
e.g. 1234567890
DHL eCommerce GM, LX, RX or up to five letters.
10 to 39 characters.
Example: GM99999999999
Not Sure
DHL Express

For DHL Express customers, please make sure you have your shipment waybill number ready e.g. 1234567890 or JJD0099999999.
Arrange a Customs Payment with DHL Express
DHL eCommerce

To arrange a customs payment with DHL eCommerce please follow the link below.
Arrange a Customs Payment - Private Customer with DHL eCommerce
Arrange a Customs Payment - Business Customer with DHL eCommerce
Not Sure

If you are unsure about your shipment number or need more information, please read our tracking labels page.

More Information on Shipping

If your shipment number does not match any of the examples above, we may not be able to offer a customs solution to your delivery. Please contact our customer service team for more information.

Contact Us
DHL Express / DHL eCommerce

DHL Express

If you are a DHL Express customer and you have forgotten your waybill number you will need to contact customer service to retrieve it.

Contact Us DHL Express Customer Service

Once you have your waybill number you can pay a customs duty via the link below.

Arrange a Customs Payment with DHL Express

DHL eCommerce

If you are a DHL eCommerce customer and you have forgotten your waybill number you will need to contact customer service to retrieve it.

Contact Us - Private Customer DHL eCommerce Customer Service
Contact Us - Business Customer DHL eCommerce Customer Service

Once you have your waybill number you can pay a customs duty via the link below.

Arrange a Customs Payment - Private Customer with DHL eCommerce
Arrange a Customs Payment - Business Customer with DHL eCommerce

Do You Have a Shipping Label?

Arrange a customs payment from our DHL Express colleagues

Arrange a customs payment from our DHL eCommerce colleagues For Personal Shippers

Arrange a customs payment from our DHL eCommerce colleagues For Business Shippers

I don't have a tracking code

 

I don't have a Shipping Label 

I am a DHL Express Customer

I don't know my waybill number - Contact Us

I know my waybill number - Arrange a Customs Payment

 

I am a DHL eCommerce Customer

I don't know my waybill number - Contact Us - Personal Shippers

I don't know my waybill number - Contact Us - Business Shippers

I know my waybill number - Arrange a Customs Payment - Personal Shippers

I know my waybill number - Arrange a Customs Payment - Business Shippers