BUSINESS CUSTOMER FAQS

Please see our product overview or talk to one of our Please talk to one of oursales contacts.

Our pricing varies based on your individual shipping profile. Please use our contact form to get in touch with us directly. We are happy to provide you with more information upon your request. 

Great to hear that you are interested in our products. We are happy to receive your request To become an eCommerce customer clickhere.

The onboarding timeline depends on the selected shipping product. While some products have a short implementation cycle and can begin shipping quickly, others can be more complex and require additional steps during the onboarding process (e.g. IT integration). Please see our product overview for Please see our product overview formore information or contact us Contact usdirectly.

Whether you are project based or a daily shipper, there is no required shipping volume. However, there is a minimum revenue per pick up of USD $200.00. 

To request custom rates, please contact us Please contact usdirectly.

This depends on the shipping product. With most shipping products you can send parcels into over 220 countries. Please talk to one of our Sales contacts for more informationPlease talk to one of our Sales contacts for.

As DHL eCommerce Solutions Customer you will have access to our Customer Web Portal which enables you among other features to track your shipments with a tracking number. Your recipients can track their individual parcels Your recipients can track their individual parcelshere. Please be aware that different products include different levels of tracking detail.  

The duties and tax settlement depends on the destination country and on the shipping product you choose. For Parcel International Direct, duties and taxes are paid by the merchant. DHL eCommerce Solutions pays the duties and taxes and invoices back to the merchant. For our DHL Parcel International Standard and DHL Packet International, any applicable duties and taxes are collected at time of delivery.

Please see our

Please refer to our product overview.

Many of our products already include Shipment Value Protection up to a certain value. For more information please see our For more information please see ourproduct information.

Through the Customer Web Portals, customers can evaluate performance results, track parcels and analyze shipping costs to effectively manage shipping. In addition, recurring reports can be scheduled on a daily or weekly basis. Reports can be customized to include specific report elements important to your organization’s shipping objectives. See more information about the portal For information about the portal clickhere.

DHL eCommerce Solutions offers two Customer Web Portals. Registered customers can log in the Americas Customer Web Portal Log in the US Customer Portalhere and the Asia Pacific Customer Web Portal here. 

If you’ve forgotten your login credentials to access the Customer Web Portal, kindly contact U.S. Customer Service at 1.800.805.9306 or GMUS-askcustomerservice@dhl.com for assistance.