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Legal

DHL website terms and conditions and a statement on DHL’s commitment to user privacy on its websites.
Company name:
Deutsche Post AG

Represented by the Board of Management:
Dr. Frank Appel, Chairman
Ken Allen
Roger Crook
John Gilbert
Melanie Kreis
Lawrence A. Rosen

Chairman of the Supervisory Board:
Prof. Dr. Wulf von Schimmelmann

Commercial Register No:
Registration court Bonn HRB 6792

Turnover Tax ID No.:
DE 169838187

Address:

Charles-de-Gaulle-Straße 20
53113 Bonn
Tel. +49 (0) 228-18 20
e-mail: info@deutschepost.de

Press contact information:
Contact form of the press officeExternal Link / New Window

Supervisory Authority according to § 5 (1) No. 3 German Teleservices Act for mail transportation up to 1000 gram:
Bundesnetzagentur für
Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA)
Tulpenfeld 4, 53113 Bonn
Germany
Tel.: +49 / (0) 228 / 14-0
www.bundesnetzagentur.deExternal Link / New Window

Website:
www.dp-dhl.comExternal Link / New Window

Terms and Conditions – DHL Website

On this page, you will find a standard version of the DHL Website Terms and Conditions. Please note that different terms and conditions may apply in certain countries.

The Terms and Conditions of use of the DHL Website are as follows:

Copyright

The copyright in this publication is owned by DHL International GmbH.

Authorization to Reproduce

Any person may reproduce any portion of the material in these web pages subject to the following conditions:

  • The material may be used for information and non-commercial purposes only
  • It may not be modified in any way
  • No unauthorized copy is made of any DHL trademark
  • Any copy of any portion of the material must include the following copyright notice:
    Copyright © DHL International GmbH. All Rights Reserved.

DHL Trademarks

‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHLJetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, ‘EasyShip’ are trademarks of DHL International GmbH or any other company of Deutsche Post DHL group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing in these web pages, as set forth in the previous section paragraph) without prior written permission.

Other Trademarks and Trade names

All other trademarks or trade names referred to in these materials are the property of their respective owners.

Your Comments

DHL wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. DHL will be free to use and act on any information you submit.

Use of interactive features on this site

For your convenience, DHL may provide interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.

Accuracy of this site

These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at DHL’s discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of DHL. DHL excludes any obligation or responsibility for this content.

Viruses

DHL makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.

Disclaimer of Warranties

The services, the content and the information on this website are provided on an "as is" basis. DHL, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. DHL, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the DHL web site or systems. No information obtained via the DHL systems or website shall create any warranty not expressly stated by DHL in these terms and conditions.

Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.

Limitation of Liability

To the extent permitted by law, in no event shall DHL, its affiliates or licensors or any third parties mentioned at the DHL website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the DHL website and DHL systems, services, content or information whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not DHL is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall DHL's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.

Products and Services

Unless otherwise agreed in writing, the transportation products and services mentioned in these web pages are subject to DHL’s Terms and Conditions of carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL service center to obtain a copy of the local terms and conditions. Not all of DHL’s products and services may be available in every country.

Disclosure of Information

All information provided to DHL by visitors to these web pages is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.
DHL International GmbH. (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, please visit relevant DHL country websites to learn more about country specific information on data protection.

In the following, we explain what information DHL global collects when you visit our website and how this information is used.